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A
Anonymous
April 5, 2019
Question

After Effects crashing problem.

  • April 5, 2019
  • 2 replies
  • 1724 views

How to solve After Effects crashing problem. I cant do anything because its always crashing not responding i cant even switch it off its blocks my laptop everything its not working. Any suggestions what to do?

    This topic has been closed for replies.

    2 replies

    gupta shivangi
    gupta shivangi
    Legend
    April 5, 2019

    Hi djafargolet,

    We're sorry for the issue. I understand After Effects freezes and then crashes everytime you try to use it. Here I few things we'd like to know to understand the issue better:

    Also, please try cleaning media cache:

    1. Edit > Purge > All memory and Disk cache
    2. Edit > Preferences > Media & Disk Cache > Empty Disk Cache/ Clean Database & Cache

    Let us know if that helps.

    Thanks,

    Shivangi

    A
    Anonymous
    April 5, 2019

    I dont get any error messages when it crashes it just says Adobe After Effects is not responding and every project like that. I also was

    trying to clean media cashe

    1. Edit > Purge > All memory and Disk cache
    2. Edit > Preferences > Media & Disk Cache > Empty Disk Cache/ Clean Database & Cache

    but it also doesn't help me.

    I cant even preview my project because it stucks.

    My system specs is: Lenovo-PC

    Intel (R) Core (TM) i-34030U CPU @ 1.90 GHz 1.90

    GHz

    Installed RAM 4GB

    64-bit operating system  x64-based processor

    Dave_LaRonde
    Dave_LaRonde
    Inspiring
    April 5, 2019

    Now, you ARE aware that the recommended amount of memory to run AE is 8GB and not 4GB, correct?  And it will work better with 16GB.  You need more RAM.

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    April 5, 2019

    Hello,

    I am not sure about your environment of OS, version of AE, graphic card. If you are a Windows user, I would recommend you try to upgrade the driver of the graphic card first. If you mention your specification of PC, I may be able to give more advice.

    A
    Anonymous
    April 5, 2019

    My system specs is: Lenovo-PC

    Intel (R) Core (TM) i-34030U CPU @ 1.90 GHz 1.90

    GHz

    Installed RAM 4GB

    64-bit operating system  x64-based processor

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