After Effects crashing when opening after updating Mac OS

Question

After Effects was working absolutely fine on my Mac untill last week when I updated to the most recent Mac OS and now the application crashes upon opening.

I have tried unistalling and reinstalling the app, deleting cache, and restarting my computor. Nothing seems to work. It comes up with the error message attached. All my other Adobe applications are operating OK.

I would be very grateful for any advice on how to fix the problem.

nishu_kush · Answer

Hi Annie, Sorry for the the crash.Would you mind sharing your system specifications (CPU, GPU, RAM, OS)? Also, do you see crash report?Please try resetting the preferences of After Effects and see if it helps: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342Let us know how it goes. Thanks,Nishu

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