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606Empire
Participant
February 13, 2017
Answered

After Effects CS6 Start-up Issues

  • February 13, 2017
  • 2 replies
  • 597 views

Hello! When I attempt to start After Effects CS6, The following message appears; "

Last log message was: <140737211765696> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Required

.

Generating crash log, which may take a few minutes.

"

I have tried to set my Adobe programs to "Read & Write" Which did not help, I have tried to Reset the preferences with "Command + Option + Shift" and that did not help. I've also tried to chat with Adobe "Experts" and the lead me to the unanswered forums of their website; I have tried calling the "Experts" and they advised me to chat online with another "Expert". Its very unfortunate to not only have this issue, but also have to deal with poor customer service as well. I would like to get my program running ASAP! Thank you for your consideration & time to help. - Shawn

P.S. I have also noticed when I try to launch the app with launchpad, It's not titled "After Effects CS6" It is titled "After Effects Engine". Thank you!

     Creative Suite 6: Production Premium

     Mac OS Sierra Version 10.12 - 2.9 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB, 250 GB Flash Storage

This topic has been closed for replies.
Correct answer Dave_LaRonde

Has AE CS6 been updated to version 11.0.4 or higher?  It needs to be.

2 replies

A
aarond94849727
Participant
February 11, 2018

I Am Having the exact same error message.. did you ever get a solution please?

Dave_LaRonde
Dave_LaRondeCorrect answer
Inspiring
February 13, 2017

Has AE CS6 been updated to version 11.0.4 or higher?  It needs to be.

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    February 13, 2017

    You may have fixed the permissions (read/write) of one folder, but you need to do it for all of them. Or, more easily, just renmate to OLDadobe and let AE rebuild the folder structure (with correct permissions) when it launches.

    As to the "engine" part of things, it sounds like you're launching the AE Renderer instead of After Effects itself. Double-check what you're launching. Also, see this page.

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