after effects error

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I cann ot figure out what the problem is, I uninstall and reinstall after effects and adobe media encoder and its still giving this error

How to
Import and export
Error or problem

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Mohammad.Harb

Community Expert

Are you on Mac or Windows ? Which AE version ?

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ToolfarmJP

Community Expert

You may need to launch After Effects by super user account if you have already installed Media Encoder. You use the command line "sudo" in Terminal app window. You type in something like this below.

sudo open /Applications/Adobe\ After\ Effects\ 2024/Adobe\ After\ Effects\ 2024.app

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