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ussefu34856447
ussefu34856447
Participant
February 6, 2017
Question

After Effects error: Crash in progress.

  • February 6, 2017
  • 3 replies
  • 9175 views

After Effects error: Crash in progress. Last Logged message was: <3884> <BEE_WORKQueue> <5> BEE_Project::timestampGeNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

What does this mean and how can I fix it?

    This topic has been closed for replies.

    3 replies

    V
    vanessac4023073
    Participant
    April 4, 2017

    Hi,

    I've also ran into this issue with just one project. There's nothing wrong with the file, because my team can open it, and there's nothing wrong with Ae, because I can open other projects. Slightly bizarre...

    I've attempted to clean my preferences, reinstall Ae, tried to configure the project to windows 7 - and nothing changes this from popping up.

    The only answers I've found that I haven't tried are allowing access to internet using firewall (after effects error crash in progress. i can't launch After effects cc v.14 ).

    Has anyone found this useful? Or has this issue been identified and is there a better solution?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 7, 2017

    Hi ussefu,

    Hope you're OK. You never returned with answers to Szalam's questions. Are you still facing crashing issues?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
    -PonYacK-
    -PonYacK-
    Inspiring
    March 9, 2017

    Hey,

    I just started having this problem today.

    BEE_Project::TImestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

    Windows 10

    AE 2017 Cloud - Latest Version

    Neon Sign Kit - it uses expressions to create neon signs

    This worked 2 days ago.  Only change was windows update to Office.

    I have fully uninstalled AE, preferences and all.

    Here are screen caps of the error

    First ERROR

    After OK this ERROR shows up - then I get a chance to save

    Thanks,

    John

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 10, 2017

    Hey John,

    I'm not overly familiar with that warning. Can you please contact our specialists? Here is the link. If they assist you, let us know the fix so that others may discover it. If they cannot help you, return to the thread and let me know. I can escalate your case. Hoping for the best for you.

    Regards,
    Kevin

    Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    February 7, 2017

    What, exact, version of AE are you using?

    What OS?

    What other hardware?

    What software?

    What is in your project?

    When does it crash?

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