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mohamadh27643294
Participant
December 20, 2019
Answered

After effects error: crash in progress [Windows 10]

  • December 20, 2019
  • 4 replies
  • 51301 views

After effects error: crash in progress, last logged message was:<8896><BEE_WorkQueue><5>BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce Timestamp,frozen=0, open=0

Note:
adobe master collection cc 2017
Windows 10 Pro

 

Title edited by Mod

    Correct answer christinar29522630

    This workaround WORKS! First, launch AE by clicking on a file extension that is supported by AE; I used .aep. After effects will launch and open the project file. Second, head over to preferences GENERAL dialog and untick the ENABLE HOME SCREEN. Close then re-launch AE by ticking on your shortcut to the AE executable and enjoy. Thank you!

    4 replies

    M
    mentallyunstableedits
    Participant
    January 22, 2023

    Can anyone pls help solve my issue, when i open after effects, the crash error messages pop up and when i press "ok" for both of them and gives me a chance to save the project which i'm never able to start since yesterday, i looked at the comments below and most of the solutions are not possible for me as none of the buttons or functions are working. Please help if you know what this is. 

    Also, 

    i'm using after effects 2022 on a dell laptop, i'm not sure which one though sorry. 

      D
      Dark27623559xjvr
      Participant
      January 22, 2023
      It will work if you open an existing project by clicking on the ae file
      then follow procedure, don’t launch the project on it’s own
        S
        Spirar32476932umo9
        Participant
        September 23, 2023

        Thanks you so much ! This work for me

          S
          ShravaniDixit
          Participant
          November 8, 2022

          I still have this issue!! When I try the workaround, it says "Invalid Menu Option" on clicking the Edit button!!

          S
          Sarim.nesar12345
          Participant
          June 1, 2021

          Hello ...
          How to Resolve this problem ?
          Same Condition 

          C
          christinar29522630Correct answer
          Participating Frequently
          June 15, 2021

          This workaround WORKS! First, launch AE by clicking on a file extension that is supported by AE; I used .aep. After effects will launch and open the project file. Second, head over to preferences GENERAL dialog and untick the ENABLE HOME SCREEN. Close then re-launch AE by ticking on your shortcut to the AE executable and enjoy. Thank you!

            M
            malcolmw18052800
            Participant
            August 3, 2021

            this worked. What is the cause of this though?

              Shivangi_Gupta
              Community Manager
              Shivangi_GuptaCommunity Manager
              Community Manager
              December 21, 2019

              Hi Mohamadh,

               

              I understand After Effects fails to launch for you. Could you share the following information before we start troubleshooting?

              • Please share your system details(RAM, GPU, CPU, etc)
              • The screenshot you shared says the application is from 2017 release. Is there any reason for not updating the software?

               

              Looking forward to the response. Meanwhile, I'd recommend to try this:

              Right click on the application shortcut > Select Run as administrator

               

              Let us know if it helps.

               

              Thanks,

              Shivangi

                M
                mohamadh27643294Author
                Participant
                December 21, 2019

                thank you Shivangi
                the reason was the mediaplayer i installed
                when i uninstall it it work good
                thank you

                  nishu_kush
                  Community Manager
                  nishu_kushCommunity Manager
                  Community Manager
                  December 27, 2019

                  Glad to know that you were able to resolve the issue. Would you mind sharing the name of the media player?

                   

                  Thanks,

                  Nishu

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