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mohamadh27643294
Participant
Dec 20, 2019 10:44 PM UTC
Answered

After effects error: crash in progress [Windows 10]

After effects error: crash in progress, last logged message was:<8896><BEE_WorkQueue><5>BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce Timestamp,frozen=0, open=0

Note:
adobe master collection cc 2017
Windows 10 Pro

 

Title edited by Mod

    christinar29522630Correct answer
    Participating Frequently
    Jun 15, 2021 11:40 AM UTC

    This workaround WORKS! First, launch AE by clicking on a file extension that is supported by AE; I used .aep. After effects will launch and open the project file. Second, head over to preferences GENERAL dialog and untick the ENABLE HOME SCREEN. Close then re-launch AE by ticking on your shortcut to the AE executable and enjoy. Thank you!

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    31 replies

    mentallyunstableedits
    Participant
    Jan 22, 2023 4:51 AM UTC

    Can anyone pls help solve my issue, when i open after effects, the crash error messages pop up and when i press "ok" for both of them and gives me a chance to save the project which i'm never able to start since yesterday, i looked at the comments below and most of the solutions are not possible for me as none of the buttons or functions are working. Please help if you know what this is. 

    Also, 

    i'm using after effects 2022 on a dell laptop, i'm not sure which one though sorry. 

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      Dark27623559xjvr
      Participant
      Jan 22, 2023 11:41 AM UTC
      It will work if you open an existing project by clicking on the ae file
      then follow procedure, don’t launch the project on it’s own
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        Spirar32476932umo9
        Participant
        Sep 23, 2023 4:44 AM UTC

        Thanks you so much ! This work for me

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          ShravaniDixit
          Participant
          Nov 8, 2022 6:44 PM UTC

          I still have this issue!! When I try the workaround, it says "Invalid Menu Option" on clicking the Edit button!!

          Translate
          Sarim.nesar12345
          Participant
          Jun 1, 2021 6:31 AM UTC

          Hello ...
          How to Resolve this problem ?
          Same Condition 

          Translate
          christinar29522630Correct answer
          Participating Frequently
          Jun 15, 2021 11:40 AM UTC

          This workaround WORKS! First, launch AE by clicking on a file extension that is supported by AE; I used .aep. After effects will launch and open the project file. Second, head over to preferences GENERAL dialog and untick the ENABLE HOME SCREEN. Close then re-launch AE by ticking on your shortcut to the AE executable and enjoy. Thank you!

          Translate
            malcolmw18052800
            Participant
            Aug 3, 2021 8:42 PM UTC

            this worked. What is the cause of this though?

            Translate
              gupta shivangi
              gupta shivangi
              Legend
              Dec 21, 2019 12:14 PM UTC

              Hi Mohamadh,

               

              I understand After Effects fails to launch for you. Could you share the following information before we start troubleshooting?

              • Please share your system details(RAM, GPU, CPU, etc)
              • The screenshot you shared says the application is from 2017 release. Is there any reason for not updating the software?

               

              Looking forward to the response. Meanwhile, I'd recommend to try this:

              Right click on the application shortcut > Select Run as administrator

               

              Let us know if it helps.

               

              Thanks,

              Shivangi

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                mohamadh27643294Author
                Participant
                Dec 21, 2019 8:09 PM UTC

                thank you Shivangi
                the reason was the mediaplayer i installed
                when i uninstall it it work good
                thank you

                Translate
                  nishu_kush
                  nishu_kush
                  Legend
                  Dec 27, 2019 1:39 PM UTC

                  Glad to know that you were able to resolve the issue. Would you mind sharing the name of the media player?

                   

                  Thanks,

                  Nishu

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