After Effects error message cant be closed

Forum|Forum|4 years ago
October 27, 2021
2 replies
2412 views

Every time I close my After Effects this error message pops up. The problem is, I can't interact with it at all. I can't click on the X neither on send report. I have to restart my PC every time because the message won't go away no matter what I do.

Anyone else having these issues?

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nishu_kush

Legend

Hi Maurice5EA3,

Sorry for your issue.

Do you get any crash report? Also, what's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137

Let us know, we're here to help.

Thanks,
Nishu

Mylenium

Legend

Without any system info we can't really tell you much. Standard mechanisms like the closing X not working suggests that there has been a severe security violation and Windows has locked itself to prevent further damage. That could be anything from a driver crash to networking issues causing a kernel fault. Realyl impossible to say. Start by actually checking your event viewer. it most definitely will have a bunch of red and yellow warning signs that might offer some clues.

Mylenium

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