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A
Anonymous
June 14, 2021
Question

After Effects error the file format module could not parse the file (45 36)

  • June 14, 2021
  • 1 reply
  • 311 views

I had installed 2020 version. This problem did not occur. In 2021 this happens. Can't work with the app. Considering to get refund. 

 

I have the problem on iMac 2019 and Macbook pro 13 M1.

 

Tried to reinstall several times. Did not help.

 

This topic has been closed for replies.

1 reply

nishu_kush
nishu_kush
Legend
June 15, 2021

Hi Эдвард5C92,

 

Thanks for writing in.

After Effects is not supported on the M1 chip-based computers natively yet. It's running using Apple's Rosetta 2 so we can't suggest any troubleshooting steps. However, I've seen other users having a similar issue. Here's a community thread with a solution: https://community.adobe.com/t5/after-effects/after-effects-error-could-not-parse-the-file-45-36/m-p/12095271

Let us know if it helps.

 

Thanks,

Nishu

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