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miyaplaysnogames
miyaplaysnogames
Participant
September 11, 2021
Question

After Effects error when opening preferences

  • September 11, 2021
  • 2 replies
  • 144 views

I recently deleted my preferences folder due to a problem. The problem fixed, but when I tried to re-open preferences I get an error that says, "Sorry, an error occured. Afterfx.exe has encountered a problem and needs to close." Any fixes? 

 

 

I'm running After Effects 2021 on an HP Pavillion Windows 10 Intel i5 NVIDIA GTX 1650

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2 replies

nishu_kush
nishu_kush
Legend
September 13, 2021

Hi mimi,

 

Sorry for your issue.

As Mylenium suggested, did you try updating the GPU driver? Did it help? If not, could you try running After Effects as administration (right click After Effects icon > Run as administrator).

Let us know if it helps.

 

Thanks,

Nishu

Mylenium
Mylenium
Legend
September 12, 2021

Hard to tell without actual crash logs. Since upon deleting prefs AE will simply create new ones with factory defaults this should not be happening. Chances are the problem that caused you to delete them in the first place still persists. The usual suspects of course apply: Check your graphics driver, make sure all files and folders are accessible, clean out caches and temp files.

 

Mylenium

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