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Jan 22, 2026 10:52 PM UTC
Question

After Effects files incompatibility

I have a MacBook M3 Pro, and I am still receiving this message when importing AEP files. When I open the file, I also encounter this type of message.

 

I am experiencing the same issue with PNG and MOV files.

 

To be honest, I find it very disrespectful that Adobe does not provide a manual crash report option or an error report generator to better understand what is going wrong.

 

2 replies

ToolfarmJP
Community Expert
Community Expert
Jan 23, 2026 6:13 AM UTC

Would you check the file permission for access?

 

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Community Expert
Jan 23, 2026 1:01 AM UTC

Is your After Effects updated to the latest version?

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