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January 22, 2026
Question

After Effects files incompatibility

  • January 22, 2026
  • 2 replies
  • 27 views

I have a MacBook M3 Pro, and I am still receiving this message when importing AEP files. When I open the file, I also encounter this type of message.

 

I am experiencing the same issue with PNG and MOV files.

 

To be honest, I find it very disrespectful that Adobe does not provide a manual crash report option or an error report generator to better understand what is going wrong.

 

2 replies

ToolfarmJP
Community Expert
Community Expert
January 23, 2026

Would you check the file permission for access?

 

Community Expert
January 23, 2026

Is your After Effects updated to the latest version?