After Effects Freeze - Please Help
Hi
This has been an ongoing issue, I have spoken to maybe a dozen people at Adobe support and I did all their trouble shooting and nothing worked. They ended up telling me to reformat my PC which I really don’t want to do.
I will explain what happens as it's unusual.
My PC freezes completely, not just AE. Freezes for about 20 seconds and my monitor turns off and on. I here that windows connect sound. Then my composition area is white and AE is buggy so I need to restart after effects.
I receive no error message. I have no issues with any other apps just AE.
Usually the freeze is triggered when I click outside of AE or when I have Media encoder open and switch between apps by clicking the icons on the taskbar.
Trouble shooting that I have done so far
Clean uninstall and reinstall
Removed all plugins
Updated drivers
Turn off Hardware acceleration.
Maximum amount of memory allocated.
Delete all disk cache files
Rolling back to older versions
Delete temp folders
Computer specs are
RTX 2070 Super
64GB ram
AMD Ryzen 7 5800X
Windows 11 Pro
Up to date Nvidia Drivers
AE latest update
Even Viewer – Windows Error Reporting
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
Problem signature:
P1: 117
P2: ffffaa06253d0010
P3: fffff804408b3870
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 256_1
P9:
P10:
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