After Effects freezes every time I try to make a precomp or open up an exisiting composition

Forum|Forum|4 years ago
October 13, 2021
1 reply
121 views

This is the most frusterating problem I've ever encountered on After Effects as it renders the program utterly useless to me, and I can't get any work done. I've tried everything and looked everywhere online for an answer but I've found nothing. It freezes every single time I try to open up a composition or create a precomp and I have to force quit the program.

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nishu_kush

Legend

Hi Colleen5DFC,

Sorry for your issue. Please share the following details so that we can troubleshoot the issue proeprly.

What are your system specifications (CPU, GPU, RAM, OS)?
Does it happen only with the existing projects or with new projects as well?
Is it all the panels or just the Composition panel that doesn't respond?

Let us know, we're here to help.

Thanks,

Nishu

S

STP 2Author

Participant

Hi Nishu,

System specs:

- iMac Pro (2017)

- OS: Big Sur V11.4

- Processor: 3GHz 10-Core Intel Xeon W

- Memory: 64 GB 2666 MHz DDR4

- Graphics: Radeon Pro Vega 64 16 GB

The problem happens with both new and existing projects. And it's all the panels - the entire program. I'll get the spinning color wheel mouse, right click on the program and see that the program isn't responding. It will stay like that until I force quit the program.

nishu_kush

Legend

Hi Colleen5DFC,

Thanks for sharing the details.

Could you try updating After Effects to the latest version? If that doesn't help, please try resetting the preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know how it goes.

Thanks.

Nishu

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