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Juerg5CF2
Juerg5CF2
Known Participant
February 8, 2023
Question

After Effects freezes when being closed after having worked in Cinema 4d (broken dynamic link)

  • February 8, 2023
  • 2 replies
  • 2674 views

Hi all

 

I was on AE 23.1 since its release last December. Last week, I had a project requiring some Cinema 4D work.

Workflow: Opening a project in PP, Adobe dynamic link, new AE composition. In AE, I opened a new C4D project. After having worked and regularly saved the project for a couple of hours. I tried to close all 3, starting with C4D. AE would repeatably close the project panel and than freeze. Upon closing via task manager, the dynamic link in PP was broken and could nto be fixed by any measure. Yesterday, I spent 6 h with Adobe customer support who tried to fix the issue via remote support. The only solution they could figure out was going back to PP/AE version 23, where everything works fine. The C4D versions were the ones supplied with the corresponding AE version installation.

 

My question is, did anybody encounter similar issues and have they been fixed by the latest AE version 23.2? I am in the middle of a project and do not want to test it myself until finished.

 

Thanks

Juerg

 

Windows 11 (build 22621), AMD 5900X, RTX 3090 (latest studio driver)

This topic has been closed for replies.

2 replies

Juerg5CF2
Juerg5CF2Author
Known Participant
February 13, 2023

Just gave it another shot with the latest AE 23.2 and PP 23.1. AE still froze upon closing and crashed the dynamic link in PP.
So: AE23.2 and Maxon 2023 (any version) lead to this problem and so does AE 23.2 and Maxon R25.

 

Rolling back to AE 23.0 and Maxon R25 works seems to be the only option right now.

Ishan Y
Community Manager
Ishan YCommunity Manager
Community Manager
February 20, 2023

Hey Juerg,

Sorry to hear about this. Thanks for explaining the issue in such detail. Could you try this again with Premiere Pro 23.2 and let us know if that makes any difference? Current Nvidia studio driver (528.49) release notes mention stability issues with Premiere Pro. Could you try installing an older version of Studio Driver (517.40) and check if that works? Please perform a clean installation (click on custom and check the perform clean installation checkbox on the next page). Let us know how it goes.

 

Thanks,

Ishan

Juerg5CF2
Juerg5CF2Author
Known Participant
February 21, 2023

Hi Ishan

Thanks for your help.

I updated PP and AE to 23.2 and performed a clean install of the Studio Driver 517.40 as per your instructions.

After restarting the system, the problem is still reproducable every time. AE still freezes upon closing, making it impossible to work with Cinema 4D files.

Any help welcome, this is very annoying.

 

Best Regards

Juerg

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
February 13, 2023

Would you reinstall it from Maxon web site?

 

https://www.maxon.net/en/downloads

 

Juerg5CF2
Juerg5CF2Author
Known Participant
February 13, 2023

Thanks for responding.

I tried that too, also with the latest 2023.1.3 version, but AE kept freezing also with this version.

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