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J
jamesr47833907
Participant
July 6, 2024
Question

After Effects freezes when importing dng image sequence

  • July 6, 2024
  • 1 reply
  • 822 views

After Effects will only import a single dng sequence.

I shoot a lot of video as Adobe Cinema DNG and in the past I've imported hundreds of such video clips. Normally, upon import of the dng image sequence, After Effects automatically launches Adobe Camera Raw which allows me to grade the image. I click OK and After Effects brings in the dng image sequence. I can create a composition and export as an .mxf file through Adobe Media Encoder. This workflow I've used for years, hundreds of times, without a problem.

Now, however, After Effects freezes while importing a dng image sequence.

With a new project, I can import one dng image sequence without issue. When I try to import a second dng image sequence, After Effects freezes or hangs on import. It freezes trying to launch Adobe Camera Raw, which never opens. It's as if it can't talk to Adobe Camera Raw the second time.

All my Adobe apps in the Creative Suite are up to date, as is my Nvidia driver. Loading a previous version of Adobe Camera Raw produced the same results. I'm on Windows 11 with an i9-13900k processor, 64Gb of Ram. As I've said, I've imported hundreds of Adobe Cinema DNG image sequences with this system, and now it fails.

Any ideas?

I cannot be down for long. My only other option is to switch to DaVinci Resolve but I'm hesitant to abandon the process I've used for years for dng image sequences and raw time lapse sequences from my mirrorless camera.

Thank you.

    1 reply

    nishu_kush
    nishu_kush
    Legend
    July 8, 2024

    Hi James,

     

    Thanks for writing in. Can you test with the media that has worked previously without any problem? It'll help us to understand if it's an issue with the media or not. If it's not the media, can you try running After Effects in Safe Mode and see if that brings any change?

    Looking forward to your response. Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,
    Nishu

    J
    jamesr47833907Author
    Participant
    July 8, 2024

    Hi Nishu –

    Yes, I can confirm that the error continues with media I’ve successfully used before. In the past, I have processed a few hundred clips, both Adobe CinemaDNG recorded with my Sigma Fp camera, and timelapse sequences with either my older Nikon DSLR or my current Panasonic mirrorless S1R. All of these I was able to import without issue.

    When this current crisis presented itself, I went back and tried to import both CDNG and timelapse image sequences I had done previously. They froze After Effects as well as my newer footage shot last week. And I tested them after clearing preferences and or starting in Safe Mode in After Effects and restarting my computer. I also tried them in a new project. I could import a single image sequence and send it to Media Encoder, but if I tried importing a second image sequence, After Effects hangs when it tries to launch Adobe Camera Raw.

    With one of these new projects that has only allows me a single image sequence in a comp, I can go to Interpret Footage – Main – More Options and it will successfully launch Adobe Camera Raw so I can finesse the color grading. But I can only have one image sequence per project whereas previously I would have dozens of image sequences based on locations, etc.

    Additionally, the older projects that contain the image sequences that were once good, will not allow me to regrade them through the Interpret Footage dialogue, they also present the image sequences in their respective compositions as if they were never graded in the first place.

    I’ve tried everything I can think of, it’s exasperating to have this workflow I’ve used without issue for years suddenly crash and burn.

    Any help would be appreciated.

    Thank you.

    Jim

    nishu_kush
    nishu_kush
    Legend
    July 9, 2024

    Thanks for getting back, Jim. Where are your files saved? Is it on the local drive or in an external/server location? In case of external/server location, can you try importing them from the local drive? If that doesn't help either, try changing the permissions as instructed here: https://adobe.ly/4eWBZEQ

    Let us know the outcome.


    ^Nishu

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