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ahmadrashed
Participating Frequently
Feb 14, 2023 5:21 PM UTC
Answered

After effects freezes when importing Photoshop files

Hi There since the last update of feb i can't import any photoshop files, it freezes with no help

    nishu_kush
    nishu_kushCorrect answer
    Legend
    Feb 24, 2023 3:11 PM UTC

    sorry, any kind of photoshop deosn't open in AE

     


    Thanks for sharing the file. I was able to import it without any errors.

    Could you try changing the location of the PSD file? Try importing it from desktop. If that doesn't work, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

    Let us know the outcome.

     

    Thanks,

    Nishu

    View reply

    14 replies

    pelaehj
    Participant
    Nov 22, 2024 7:30 PM UTC

    This is still happening with AE 25 and PS 25 installed. 

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      Mostafahmy35068273
      Mostafahmy35068273
      Participant
      Feb 10, 2024 6:55 AM UTC

      I tried to delete AEGP folder from Plug-ins folder and the psd file imported successfully.

      There is some conflict between autodesk plugin and aftereffects.

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        ahmadrashedAuthor
        Participating Frequently
        Feb 14, 2023 6:35 PM UTC

        I am on a windows 11 OS

        32GB RAM

        gtx1660ti 6gb

        Ryzen 7 8 cores

        it happen with every photoshop file

        the message i get is after effects stopped working and it shows a window so i can report a bug

        i also purged the cache 

        restarted  the pc 

        i did that almost 20 times

        plus i went back and installed the previous version

        i got the same situation

        illustrator files are ok 

        only photoshop

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          ahmadrashedAuthor
          Participating Frequently
          Feb 15, 2023 1:15 PM UTC

          any updates?

           

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          nishu_kush
          nishu_kush
          Legend
          Feb 16, 2023 7:54 PM UTC

          What's the version of Photoshop are you using? Are you creating CMYK files in Photoshop? Is there any font being used in the PSD file?

          Let us know.

           

          Thanks,

          Nishu

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          nishu_kush
          nishu_kush
          Legend
          Feb 14, 2023 6:15 PM UTC

          Hi ahmadrashed,

           

          As Mylenium mentioned, we'd need more information to troubleshoot the issue properly.

          • What are your system specifications (CPU, GPU, RAM, OS version)?
          • Does it happen with a particular PSD file or any of them?
          • Do you see any error messages?

          Moving this post from Bugs to Discussions for troubleshooting.

          We're here to help, just need more info.

           

          Thanks,

          Nishu

          Translate
          defaultgfszhvirsget
          Participating Frequently
          Aug 19, 2024 3:51 PM UTC

          This was happening to me on Aug 19, 2024.

          Had to reset my preferences and now I can import PSD files again.

          Not sure what the problem was, but was very annoying

          Translate
          Mylenium
          Mylenium
          Legend
          Feb 14, 2023 5:52 PM UTC

          Without more specific info about your system and your files this is not of much use, I'm afraid. You need to provide more details.

           

          Mylenium 

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