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default-cat
default-cat
Participant
June 28, 2022
Question

After Effects freezes while using folder browser

  • June 28, 2022
  • 3 replies
  • 999 views

Almost every second time when I am trying to select an output folder for my render, After Effects suddenly freezes and then crashes. I have absolutely no idea what may be causing this bug, but now I have to remember to save my project every single time I use the built-in file browser in case it freezes again, which happens almost on a regular basis. This is seriously frustrating.

    3 replies

    V
    Vanille36979930y4p2
    Participant
    April 25, 2024

    Hello, I'm having the exact same problem. I've completely erased everything on my computer and reinstalled the OS, two times, still I'm having the same problem. Apple MacBook Pro - M1 Max - Empty memory - Sonoma 14.4.1. I've been having this issue for months and it's starting to feel so frustrating not being able to use what I pay for... 

      default-cat
      default-catAuthor
      Participant
      June 28, 2022

      Now it also freezes right after confirming output file name and destination in the render queue.

      nishu_kush
      nishu_kush
      Legend
      June 28, 2022

      Hi maciejł82431202,

       

      Sorry for the crash.

      Do you see any error message or crash report? It could be a permission-related issue. Here's what you can try:

      Let us know the result.

       

      Thanks,

      Nishu

       

      default-cat
      default-catAuthor
      Participant
      July 29, 2022

      Hello,

       

      It took me a long while but I wanted to try all available options. Running AE in admin mode seems to prevent freezing while in browsing mode which suggests this indeed might be a permissions issue. However, using this mode prevents me from using one of the essential functions in my daily workflow, which is drag&drop file importing, as it does not work while using AE as an admin on Windows 10.

       

      I have tried the second solution, which is modifying permissions in the file explorer, but apparently all the settings were fine and there was no need to change anything.

       

      Right now the issue started to also affect Photoshop as it refuses to run in non-admin mode, simply freezing upon startup. Again, while using admin mode, I am unable to drag&drop files, which is rather frustrating.

       

      Is there any other possible solution that I can try, or should I rather consider reinstalling Windows and starting things fresh?

       

      Best regards,

      Maciej

      Joost van der Hoeven
      Community Expert
      Joost van der HoevenCommunity Expert
      Community Expert
      June 28, 2022

      Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Ae version? Thanks. Also a screen grab of your issue will be helpful.

      FAQ: What information should I provide when asking a question on this forum?
      https://community.adobe.com/t5/after-effects-discussions/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/m-p/3928960#M3238

      default-cat
      default-catAuthor
      Participant
      June 28, 2022

      Windows 10, AMD Ryzen 5800X, 64GB RAM, RTX 3070ti with 8GB VRAM. I'm using the latest version of After Effects.

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