Skip to main content
Fake Pilot @ EA
Fake Pilot @ EA
Participating Frequently
September 14, 2021
Answered

After Effects freezes Windows

  • September 14, 2021
  • 5 replies
  • 3079 views

I have this bug in After Effects on my work computer. When I preview render, AE often freezes all other applications so I cannot use them. And it doesn't unfreeze them until I log-out and login again with my computer. Just quiting After Effects does not work. Had this exact problem on my own private PC when using After Effects. That computer has 64 GB RAM, thought it would solve the problem having more RAM. My work computer has 128 GB. Now with the AE Beta, that is supporting multi-CPU rendering, my other software does not freeze, but instead, render preview does not always work. I can click. See. Click. See. Frustrating. Help!?

This topic has been closed for replies.
Correct answer Audrey278775657efi

You can try this

 

In After Effects go to Edit -> Preferences ->

Import -> check if "hardware accelerated decoding" under "video footage" is enabled.

Make sure that is turned off!

Then restart AE.

5 replies

A
Audrey278775657efiCorrect answer
Participant
February 18, 2023

You can try this

 

In After Effects go to Edit -> Preferences ->

Import -> check if "hardware accelerated decoding" under "video footage" is enabled.

Make sure that is turned off!

Then restart AE.

    C
    Clone17
    Participant
    December 6, 2023

    Thank you so much, it really works!

    Fake Pilot @ EA
    Fake Pilot @ EAAuthor
    Participating Frequently
    January 21, 2022

    Adobe staff. Can you please adress this bug? Still forced to use Beta versions to avoid it. But now Beta 22.2 and 22.3 crashes every time I open it and I cannot install 22.1 anymore. I'm locked from doing my job!

    T
    Tamash29417619x6yq
    Participant
    April 15, 2023

    IS YOUR PROBLEM SOLVED IF YES THEN HOW PLZ LET ME KNOW BECAUSE I AM HAVIG THE SAME PROBLEM 

    Fake Pilot @ EA
    Fake Pilot @ EAAuthor
    Participating Frequently
    October 27, 2021

    Started using the new AE 22.0 today with a new project, without using external plugins and this bug is still there, freezing all my windows. I removed all extensions, all plugins including Mediacore, no scripts used at all. Still freezes all my apps in Windows after some usage.

     

    Got help from Adobe support to solve this issue, which concluded this was caused by third party plugins.
    Can confirm now, that's not the case!

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    September 14, 2021

    Hi Fake Pilot @ EA,

     

    Sorry for your issue.

    Could you share the rest of your system specifications (CPU, GPU, OS)? Are you using any third-party plug-ins for After Effects? Alos, does it happen with all the projects?

    Let us know, we're here to help.

     

    Thanks,

    Nishu

    Fake Pilot @ EA
    Fake Pilot @ EAAuthor
    Participating Frequently
    September 15, 2021

    Windows 10 Enterprise 64-bit

    Intel Core i9 10980XE @ 3.00Ghz

    128 GB @ 1337Mhz
    Dell
    GeForce RTX 3080

    Are you using any third-party plug-ins for After Effects?
    Yes, more than I can count here and some of them that I have to use.
    Like, Boris, Red Giant, Aescripts, etc.

    Alos, does it happen with all the projects?
    It happens when I have medium to big projects.

    Also happens on my home computer, with other projects/plugins.

    Jose Panadero
    Community Expert
    Jose PanaderoCommunity Expert
    Community Expert
    September 14, 2021

    Try to change the amount of memory asigned to After Effects. Go to Edit > Preferences > Memory and Performance. Increase the RAM reserved for other applications, restart AE and try again. 

    Fake Pilot @ EA
    Fake Pilot @ EAAuthor
    Participating Frequently
    September 14, 2021

    Have 64 GB RAM for other apps. Still freezes other apps, even after I have quit After Effects. Even have to log-out from Windows using only hotkeys, cannot click!

    Jose Panadero
    Community Expert
    Jose PanaderoCommunity Expert
    Community Expert
    September 14, 2021

    Are you running After Effects as an Administrator? Also I would try to deactivate GPU acceleration under File > Project Settings. Enter into Video Rendering and Effects tab and choose Mercury Software Only before start using After Effects.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices