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elizabeth1622
Participant
May 25, 2020
Question

after effects freezing when bringing files into my composition

  • May 25, 2020
  • 1 reply
  • 383 views

Hi, i'm trying to import video files into my composition, but everytime i drag it onto it, after effects freezes and i have to re-open the project. I can import an mp3 file for my audio but when i bring in my QuickTime files, the program freezes. This issue just recently started happening and I'm not sure how to fix it.

 

[Moderator: Moved to the After Effects forum]

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1 reply

nishu_kush
Legend
May 25, 2020

Hi elizabeth1622,

 

Welcome to the Community. We'd love to help you out.

Would you mind telling us the exact version of After Effects that you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137?page=1

This issue could be a clip specific issue. Are you getting this issue with all the clips or a particular one? Also, are you on macOS or Windows?

Let us know.

 

Thanks,

Nishu