after effects freezing when bringing files into my composition

Question

Hi, i'm trying to import video files into my composition, but everytime i drag it onto it, after effects freezes and i have to re-open the project. I can import an mp3 file for my audio but when i bring in my QuickTime files, the program freezes. This issue just recently started happening and I'm not sure how to fix it.
 
[Moderator: Moved to the After Effects forum]

nishu_kush · Answer

Hi elizabeth1622,

Welcome to the Community. We'd love to help you out.

Would you mind telling us the exact version of After Effects that you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137?page=1

This issue could be a clip specific issue. Are you getting this issue with all the clips or a particular one? Also, are you on macOS or Windows?

Let us know.

Thanks,

Nishu

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