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andreharrell95
Participant
March 22, 2023
Question

After Effects GPU crash, returns with white composition screen

  • March 22, 2023
  • 1 reply
  • 379 views

I've got a custom built PC. Every now and then After Effects will panic, screen goes black, and when it comes back on AE is unusable (can't click or play or scrub), but it's not frozen or "Not Responding" (I can right click on it on the toolbar and select close window), and the composition window is totally white. Any video preview window open comes back white. This makes me think its a GPU issue. This happens most often when I am using Trapcode Particular (not playback, just when I'm dialing in settings), or when I am dealing with text (when I double click to edit, or if I click and drag text box to move position). This particular instance, the crash happened when I double clicked the text box to paste some text in my clipboard. After hitting enter and playback, the crash happened. I have exhausted my options with troubleshooting. Anyone seen this before?

Windows 11 Pro

Gigabyte X299 Designware EX

Intel  i9-10940X

64GB RAM

NVIDIA RTX 2080TI

Internal M.2, External M.2 in OWC 4M2 enclosure, Internal 2.5" SSD, External Drobo RAID. Not pulling assets from any particular storage device when things go wrong.

 

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1 reply

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
March 22, 2023

Hi @andreharrell95

Sorry to see that you're encountering this issue. It does appear to be related to the GPU drivers. Are you using either of the recent NVidia drivers listed on the Known Issues page for AE? https://helpx.adobe.com/after-effects/kb/known-issues-after-effects.html. You may also want to reach out to Maxon about the issues with Particular, though those may also be related to the GPU drivers.

 

- John, After Effects Engineering Team  

A
andreharrell95Author
Participant
April 2, 2023

Thanks John, I tried reverting the drivers back to 528.49 (Studio), and tested it for a week. I am still having the issue where AE crashes, whole screen goes black, and comes back with AE's comp and preview windows totally white. This happened again this morning on a fresh restart of the PC after literally importing MP4 video clips into the project panel. It seems anything can set this off. Selecting a clip to alter the effects, clicking and dragging a clip to move it around, importing media... This happens maybe once every 2 hours or so. Some days it never happens. Some days it happens 5 times in a day.

 

Any other thoughts?

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