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Vivian Alejandra5CCC
Participant
Apr 13, 2021 3:07 AM UTC
Question

After Effects has encountered a problem and needs to close

Hello everyone

 

After Effects is crashing without giving much information. The only thing I can notice is that when the plugins are loading at the opening window, it would stay forever in AE Juice pack Manager 4. The only option they give me is to send a report to Adobe, which they never respond. I would appreciate any help on this matter since I need to finish some projects and this problem is taking too long to solve. 

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9 replies

Prayocraft
Participant
Jul 8, 2021 5:02 PM UTC

Ah, it happen to me too 😞

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Tone5C86
Participant
May 21, 2021 4:30 AM UTC

I opened a old project insted of opening AE directly and it worked

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    Faizyab28425277zxlu
    Participant
    Feb 15, 2023 5:54 PM UTC

    That's so genius of you.
    I tried the same and it worked xD

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      Tone5C86
      Participant
      May 21, 2021 3:40 AM UTC

      Same problem with me

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        Rameez_Khan
        Rameez_Khan
        Legend
        Apr 13, 2021 11:15 AM UTC

        Hi Vivian Alejandra5CCC,

         

        Mylenium is right!

        It looks like the crash happens due to the AEJuice plugin. Remove that to fix the problem and contact the plugin manufacturer to see if their plugin is compatible with the version of After Effects that you're using.

         

        Thanks,

        Rameez

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        Vivian Alejandra5CCCAuthor
        Participant
        Apr 17, 2021 3:58 PM UTC

        Hello and thank you for your time and answer.

         

        I'm still trying to deal with that problem, I've tried deleting the AE Juice Pack Manger folders everywhere on my pc and now I get to see the after effects window and then closes again been stocked like the screenshot I attached previously. I don't really know what else to do I reinstalled AE in different versions and nothing seems to work, also it won't give me an error log or something like that. I'd really appreciate any kind of help.

         

        Thank you again!

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          oliver5E15
          Participant
          Jul 27, 2021 4:35 PM UTC

          I also have this same issue, ive tried to delete the plugin everywhere and re-install and nothing is working.

           

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          Mylenium
          Mylenium
          Legend
          Apr 13, 2021 6:59 AM UTC

          You answered your own question: Remove the plug-ins. Apparently they are not compatible with CC 2021.

           

          Mylenium

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