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M
marumanto
Participant
March 14, 2023
Answered

after effects has stopped working error

  • March 14, 2023
  • 3 replies
  • 971 views

Whenever I try to open AE(2023), it starts opening, then freezes when it's initializing media core, and then crashes(displays "after effects 2023 has stopped working") I've looked at solutions online, many of them say end or delete the Adobe qt32 server.exe file in the 32 folder, however, I have neither the file or the folder.

 

Any help is appreciated, thank you!

This topic has been closed for replies.
Correct answer marumanto

It turned out to be a gpu hardware issue, thanks all for the help!

3 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
March 16, 2023

Hi marumanto,

 

Sorry for the crash.

It could be the third-party plug-ins. Try removing them - go to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore and remove all the files and folders (except dummy.txt). You can move the files and folders to a different location to keep a backup.

Moving this thread from Bugs to Discussions for troubleshooting.

Let us know if that helps.

 

Thanks,

Nishu

M
marumantoAuthorCorrect answer
Participant
March 19, 2023

It turned out to be a gpu hardware issue, thanks all for the help!

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
March 23, 2023

Thanks for updating the thread.

Feel free to reach out.

 

Best,

Nishu

M
marumantoAuthor
Participant
March 14, 2023

that didn't seem to work, anything else I can do?

OussK
Community Expert
OussKCommunity Expert
Community Expert
March 14, 2023

Try to restore the default Preference settings https://helpx.adobe.com/ae_en/after-effects/using/preferences.html

also be sure your GPU driver is updated to the latest version 

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