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K
kid_1485
Participant
August 25, 2025
Question

After effects I keep getting the error code: 12015

  • August 25, 2025
  • 1 reply
  • 402 views

how to solve this error

 

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 28, 2025

Hey, @kid_1485. Welcome to the Photoshop Community. Please follow the steps shared above and confirm if they helped. 

If the steps don't help, you'll need to provide more info about your network, operating system, and any other troubleshooting steps that you've tried. 

 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Q
qmrddn_editor3972
Participant
September 10, 2025

Hey @Sameer K, i've followed your steps from the above but it doesn't seem to help

the error is still unsolved.

I bought subscription today and facing this issues.

Claire H.
Community Manager
Claire H.Community Manager
Community Manager
September 10, 2025

Hi @qmrddn_editor3972, let's try to get this issue resolved! To better help you with this issue, we would like a few more details. Can you send your system info, a screen recording of your issue, and a numbered list of the exact steps needed to replicate the issue? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

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