after effects immediately crashes help!!

Question

i've noticed ae crashing more recently, and after reading the an online guide have picked up on some mistakes that likely led to that (mp4 files), but for the last 3 days every time i try to open the program this happens. i can't even enter the app to make changes, it literally crashes immediately. any advice? i cannot figure it out for the life of me and i am desperate 🙏

nishu_kush · Answer

Sorry to hear about the crash, lithium_3770.

What are your system specifications (CPU, GPU, RAM, OS version)? Are there any crash reports or error messages? Try the steps in the following article and see if it helps: https://adobe.ly/3SE8JbK

Let me know. Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

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