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Participant
Aug 17, 2023 10:28 PM UTC
Question

After Effects In-App tutorials not loading

ATTEMPTED TASKS:

Complete In-App Tutorials to improve After Effects skills

 

STEPS:

  1. Opened After Effects in Creative Cloud Desktop
  2. Clicked on the Learn open from the Home Screen
  3.  Clicked on In-App Tutorial

 

 

DESIRED OUTCOME:

In-App tutorial load in the app with step-by-step instructions and file layers

 

ACTUAL OUTCOME:

A blank Untitled Project open in the app.

 

5 replies

nishu_kush
Legend
May 28, 2024 2:48 PM UTC

Can you install the latest version of After Effects and see if the issue persists?

Let us know. I am moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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Participant
Sep 10, 2024 9:49 PM UTC

Everything's up to date, still blank.

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Participant
Sep 10, 2024 9:51 PM UTC

 

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Participant
Aug 17, 2023 11:05 PM UTC

Disregard the attached screen capture video.  For some reason, it's not showing me going back and forth from the Home screen and clicking each In-App tutorial.

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Wevek
Participant
Jun 29, 2024 2:51 AM UTC

I am facing the same issue on Macbook Pro M1 with the absolutely latest version installed just now

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