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roberts36345217
Participant
Jun 24, 2022 8:50 PM UTC
Question

After Effects is creating .CRASH files on my desktop every time I open it. It isn't crashing.

After Effects is creating .CRASH files on my desktop every time I open it. It isn't crashing. Does anyone know how to change this behavior?

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14 replies

Sayura38305451tzj5
Participant
Jun 27, 2024 10:08 PM UTC
I'm experiencing the same thing. I'm not very knowledgeable about this issue, but I installed a few plugins and this problem occurred. I think it happened because I put all of them on different disks, or I don't know, I don't remember because I had to download a lot of different things. As a result, even though I deleted them all, the error was not resolved.
 

 

 
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Yashraj5CE9
Participant
Aug 19, 2023 3:18 PM UTC

My After Effects Is Also Doing The Same and I dont know What to do right now

Please Help me

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    nishu_kush
    nishu_kush
    Legend
    Aug 23, 2023 9:12 PM UTC

    @Yashraj5CE9,

    Have you tried updating the GPU driver to the latest? If that does help, try clean installing the driver.

    Let us know the results.

     

    Thanks,

    Nishu

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    Justin330214403j3f
    Participant
    Oct 19, 2023 1:58 AM UTC

    Hey @nishu_kush,

     

    I perosnally tried both and it is still not working, any solution?

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    shannons45648962
    Participant
    Jul 19, 2023 8:25 PM UTC

    My after effects is doing this as well but won't open just continually crashes and creates crash files on my desktop. I have tried everything online to see if it will fix it and nothing has. Any ideas???

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    nishu_kush
    nishu_kush
    Legend
    Jul 21, 2023 7:20 PM UTC

    Hi shannons45648962,

     

    Sorry about the crash. Could you share your system specifications (CPU, GPU, RAM, OS version)? Try updating your GPU driver.

    Let us know if that helps.

     

    Thanks,

    Nishu

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    shannons45648962
    Participant
    Jul 21, 2023 10:01 PM UTC

    hi I had someone at adobe fix it for me. Thanks!

     

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    nishu_kush
    nishu_kush
    Legend
    Jun 24, 2022 10:02 PM UTC

    Hi roberts36345217,

     

    Welcome to the community.

    What's the exact version of After Effects you're using? Also, what are your system specifications (CPU, GPU, RAM, OS version)? Please share the file After Effects creates on your desktop so we can investigate.

    Looking forward to your response.

     

    Thanks,

    Nishu

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    roberts36345217Author
    Participant
    Jun 25, 2022 4:40 PM UTC

    Thanks, Nishu!
    Version of AE is 22.4, CPU is Intel(R) Xeon(R) CPU W3670 @ 3.20GHz 3.19 GHz, GPU is NVIDIA GeForce GTX 1660 4Gb, 24Gb RAM, Windows 10 Pro. I have attached one of the files, it usually makes a few at a time.

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    nishu_kush
    nishu_kush
    Legend
    Jun 28, 2022 9:17 PM UTC

    Thanks for sharing the details and the file.

    Engineers suspected that it could be the Maxon's Particular plug-in. Are you using it? If so, try uninstalling it temporarily and see if that helps.

     

    Thanks,

    Nishu

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