after effects keep crushing on launch

Question

I keep trying to open AE but it always get stuck on splash screen and not responding. anyone have an idea how to fix it? I didn't run any 3rd party plugins on it

nishu_kush · Answer

Sorry to hear about the issue, Vadim5ECF.

Are there any error messages or crash reports? What are your system specifications (CPU, GPU, RAM, OS version)? What's the last loading module on the splash screen where it gets stuck (please refer to the screenshot)? Can you try running After Effects in Safe Mode with third-party plug-ins disabled? Here's how: https://adobe.ly/4lJRkLT

Thanks,
Nishu

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