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LARV
LARV
Inspiring
September 22, 2018
Answered

After Effects keeps freezing my computer

  • September 22, 2018
  • 3 replies
  • 8790 views

For at least a week now, when I run After Effects (latest update) I can work with it for about 10-30 minutes, then the program and my whole computer freezes up and has to be restarted.

My AE seldom crashed before, but now it crashes all the time.

Has anyone else this problem?

      This topic has been closed for replies.
      Correct answer LARV

      I solved it by setting "Mercury software only". No more crashes now.

      3 replies

      A
      Aditya5C89
      Participant
      July 26, 2021

      I have the same problem but as you have told you can use it for 10 to 30 mins...... I am not able to use it after importing my media. It freezes and doesn't work. The screen remains steady.. preview does not plays.... What can I do.. I am tired 

      G
      grubulle22643861lup3
      Participant
      January 13, 2022

      same as you idk why it does this and im getting tired of it tbh

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      January 14, 2022

      Hi grubulle22643861lup3,

       

      Sorry for your issue.

      This is an old thread. I'd suggest creating a new post with the following details:

      • Your system specifications (CPU, GPU, RAM, OS version).
      • The exact version of After Effects you're using.
      • If possible, a screenshot or screen recording that shows the issue.

      We're here to help,

       

      Thanks,

      Nishu

      L
      Leah5FA2
      Participant
      November 30, 2020

      no, im rendering my edit and its not letting me click stop or close my tab or delete it.

      Mylenium
      Mylenium
      Legend
      September 22, 2018

      Impossible to say. You have not provided any actual system info. The behavior you describe is typical when the onboard memory of your graphics card gets clogged up and isn't flushed correctly, so maybe start by updateing your graphics driver in order for AE's GPU functions to work more reliably.

      Mylenium

      LARV
      LARVAuthor
      Inspiring
      September 23, 2018

      Thanks, I don´t know anything about hardware and system info. I bought an Alienware computer simply to get away from memory/RAM/graphic card issues...

      I have updated my Nivida card, I think that´s the graphics card, updated Windows, uninstalled some software I never use, nothing changes... keeps crashing every half hour.

      Guess I´ll have to live with restaring my computer every 30 minutes when working with AE in the future...

      LARV
      LARVAuthorCorrect answer
      Inspiring
      September 23, 2018

      I solved it by setting "Mercury software only". No more crashes now.

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