Participant

Question

After Effects keeps shutting down

Forum|Forum|7 years ago
November 29, 2018
3 replies
3966 views

either i get a message when i try to open it saying that it cant open for some reason, or when it does open it keeps shutting out of no where

This topic has been closed for replies.

nicolinogiangiordano64

Known Participant

I've tried to complete the First Tutorial after just recently downloading the App and each I reach a certain point about halfway through I get a ERROR message that says, 'Very Unexpected error...After Effects cannot continue...'.

Now I pay a subscription that should give me ALL the Apps (in proper working order, I'd assume..) so why does this one NOT work?

creative yoda

Participant

Yes... I agree with this

Adobe need to keep their paid software work properly

D

devoiryk40745318Author

Participant

this is the message i get when try to open after effects

Kyle Hamrick

Community Expert

You may have a permissions issue - are you the administrator of this machine?

You might also try resetting your preferences: Press Cntl + Alt + Shift while it's starting, then click "Ok" when the pop-up appears.

nicolinogiangiordano64

Known Participant

Hi Kyle,

thanks for your prompt reply.

I am indeed the administrator of my iMac. I hold and pay for a full CC Suite subscription and until yesterday’s (first) attempt to download and try Ae, no other of my Apps failed. I don’t use or subscribe to any 3rd Party apps, extensions, plug ins, etc. I’m not good enough to make them work for me. My Mac is pure Apple and Adobe products. STRICTLY Plug and Play.

I’ve a Case open with ADOBE and they gave me the same steps to follow for a re-start which I followed. However, the error message popped up at exactly the same point again. I’ve sent that message to Adobe for another attempt at a fix.

VERY FRUSTRATING!

Cheers and thanks again for your response.

Lino Giangiordano

0438 230 233

<http://www.pinkelephant.com.au/>

ToolfarmJP

Community Expert

Hello,

I am not sure about the version of After Effects and OS you have used. If your After Effects is crashed during the launch, you may need to update the driver of the graphic card.

nicolinogiangiordano64

Known Participant

Toolfarm JP, how do you update the graphics card driver, if that's indeed what I need to do? Thanks.

ToolfarmJP

Community Expert

Hello,

What graphic card do you use?

Nvidia:

Download Drivers | NVIDIA

AMD:

Auto-Detect and Install Radeon™ Graphics Drivers for Windows® | AMD

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