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Inspiring
January 14, 2017
Question

After Effects loses preferences of audio-channels

  • January 14, 2017
  • 2 replies
  • 1277 views

Hello,

I use After Effects on macOS Sierra. My Audio-hardware is a MOTU 24 Ao (a soundcard offering 24 analogue outputs).

AE shows the MOTU 24Ao in the preferences and also all 24 channels. Due to our studio I use channels 12 and 13 for stereo-output.

Whenever I close and re-open AE again, it looses my preferences and switches back to channels 1 and 2, so I have to adjust it again.

This did not occur on macOS El Capitan or on an earlier version of AE. I re-installed the whole system 3 weeks ago.

I know this is a rare constellation of software / hardware / preferences, but maybe someone has an idea / solution nevertheless?

I found nothing in the forums.

Thanks!

Steffen (Berlin)

__________________________

MacBook Pro (late 2013)

macOS Sierra (10.12.2, latest)

AE-Version 14.0.5.1 (latest)

MOTU (Driver 2.0+71418 Firmware 1.2.8+780 - both latest)

This topic has been closed for replies.

2 replies

Kevin J. Monahan Jr.
Legend
February 11, 2017

Hi NUMOON,

What did you end up doing to work around this issue? Did you downgrade your OS? Please let us know. Thanks again for filing that bug.

Regards,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Szalam
Community Expert
Community Expert
January 20, 2017

There was a bug with preferences that was fixed in this week's update to AE (version 14.1.0). Try it and let us know how it works for you.

LyhrusAuthor
Inspiring
January 24, 2017

Hi, thanks for your reply.

  • No, it doesn't work with AE 14.1.0.57
  • I also tried it using another user-account (administrator), no improvement.

Best, Steffen.

Szalam
Community Expert
Community Expert
January 24, 2017

Well, darn.

I'd suggest filing a bug report to let them know about your setup and issues.