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Known Participant
November 30, 2021
Question

After Effects Menu bar not working at all

  • November 30, 2021
  • 13 replies
  • 10547 views

HI there.

 

This has been an issue that has been heppening more often to me, until today I can't clear it at all. Clicking on anything in the menu bar will just highlight the top level item, with nothing dropping down. Sometimes, the drop down will flash briefly then vanish. I was able to resolve this with an app restart innitially, This then grew to needin g system restart. Now I can't clear it at all. It has also now affected right clicking within the app - nothing happens. This occasionally effects other CC apps as well, but at the moement it has competely rendered AE unusable. 

 

I have both 2021 & 2020 installed. I need 2021 in place, because you cannot export to Media Encoder in 2022, but that's a whole other story. The menu bar & right clicking isn't working in either version.

 

The menu bar and right clicks are fine in all other apps. I'm using a magic mouse on MacBook Pro 2019, but the results are the same with a plugin mouse or the trackpad.

 

At a loss with what to do to be honest. The amount of time I've lost to Adobe problems in the last 2 months is sickening - So many little bugs and issues that soak up work time. This issue has brought things to a standstill though.

 

Can anyone help? Thanks in advance!

 

13 replies

nishu_kush
Community Manager
Community Manager
December 21, 2021

Hi all,

 

Sorry for your issue.

Have you tried installing the latest version (22.1.1) of After Effects and see if that helps?

Let us know.

 

Thanks,

Nishu

tmgldng
Participant
January 4, 2022

I'm on 22.1.1 and am still having this issue.

Have checked my creative cloud and this is the most up to date version.

Tried a system restart as well and that hasn't done anything for me.

Participant
December 18, 2021

Also having this issue on AE 2022. Deleted my preferences last night and that fixed it, but now it's back. This is a bug that makes AE completely unusable. It's not just the menu bar, its any drop down menu in the app. 

Inspiring
December 8, 2021

Same here, 5k iMac. See my video. AE 2022 literally cannot be used.