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A
AE Asking for Serial
Participating Frequently
April 12, 2024
Question

After Effects never updates preferences, ever ever ever with no exceptions

  • April 12, 2024
  • 1 reply
  • 450 views

Steps to reproduce:
1. Update After Effects

2. Check "Migrate Previous Version"

3. Once that inevitably doesn't work, enter the new version and Go to Prefs -> Startup and Repair, and click "Migrate Previous Version Preferences." You'll get an error that says "No previous version preferences."

4. Consider cancelling creative cloud.

 

Result: Migrating preferences
Expected: Absolutely nothing. How is this acceptable? This has been a bug since I started using AE in 2014. Probably used 5 different computers and 25 builds of AE in that time and this is still an issue.
 
System info
    Application: After Effects v24.3.0.50
    OS: macOS v12.5.1, RAM: 64.00 GB GB, CPUs (logical): 10

This topic has been closed for replies.

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
April 18, 2024

That's not ideal. I tested it multiple times, and it seems to work.

Go to Users > USERNAME > Library > Preferences > Adobe, and check if you can see the folders of the previous versions like I do (in the screenshot). If the folders aren't there, then it is expected. If they are, we can troubleshoot.

Let us know.

Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

A
AE Asking for SerialAuthor
Participating Frequently
May 15, 2024

I've already tried this, pretty much every single time I try to update. My preferences -> Adobe folder looks the same as yours. If I try to migrate settings from 24.1 to 24.2, for example, this behavior works. However, After Effects is completely blind when trying to migrate from 24.2 to 24.3.

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