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KenTheFriend
Participant
Jul 2, 2024 5:50 PM UTC
Answered

After Effects Not Compatible?

I have a Windows 11 pro PC with an Nvidia 1660 TI, 32 GB of RAM, 12 generation Intel Core i7-12700F, and gbs of free hard drive space. All drivers and windows is up to date. Yet the website still tells me Adobe After Effects is not compatible. What am I missing?

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Warren Heaton
Warren HeatonCorrect answer
Community Expert
Jul 3, 2024 2:19 AM UTC

@KenTheFriend 

Sorry to hear that you are having trouble.  Installation is usually stright forward.

 

Sometimes there can be an issue with the compatabilty check that causes it to fail when it should not.


I'd reach out to Adobe support using the chat bubble on this page..  Enter "agent" to get the option to talk to a person over the phone or in the chat.  Explain that you are confident that your system meets the system requirements.  Assuming the compatability check is failing in error, it should take one to two hours.

 

 

- Warren

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4 replies

Warren Heaton
Community Expert
Warren HeatonCommunity ExpertCorrect answer
Community Expert
Jul 3, 2024 2:19 AM UTC

@KenTheFriend 

Sorry to hear that you are having trouble.  Installation is usually stright forward.

 

Sometimes there can be an issue with the compatabilty check that causes it to fail when it should not.


I'd reach out to Adobe support using the chat bubble on this page..  Enter "agent" to get the option to talk to a person over the phone or in the chat.  Explain that you are confident that your system meets the system requirements.  Assuming the compatability check is failing in error, it should take one to two hours.

 

 

- Warren

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KenTheFriendAuthor
Participant
Jul 3, 2024 4:17 AM UTC

Thank you. It seems my system was actually fine. If I go to the website, it reads my system as not compatible, but if I go to the downloaded Adobe Cloud, it's compatible. Problem solved!

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Warren Heaton
Community Expert
Warren HeatonCommunity Expert
Community Expert
Jul 3, 2024 5:26 AM UTC

@KenTheFriend 

 

That's good to hear.  Thank you for sharing what worked for you. 

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ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
Jul 3, 2024 1:39 AM UTC

You get access to the link below and check your environment.

 

https://helpx.adobe.com/after-effects/system-requirements/2023.html

 

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