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Bella24211206zwk5
Participant
May 5, 2022
Question

After Effects not opening-- MacOS Version 12.0.1 Macintosh

  • May 5, 2022
  • 1 reply
  • 206 views

Hello,

So I was so excited to use after effects but the problem is it only opens on the 2022 version but not older versions. When I try to get the older version, such as 18.4, it doesn't go past the splash screen. The icon bounces and the spalsh screen goes up but then nothing happens. The splash screen is gone and icon bouncing stopped. I kept redownloading it but nothing is working. The version i'm attempting to get is 18.4 or older. I have a Mac monterery, if you need more info feel free to say. 

Bella

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1 reply

nishu_kush
nishu_kush
Legend
May 6, 2022

Hi Bella,

 

Sorry for your issue.

Do you see any error messages or crash reports? What's the last loading model on the splash screen right before it crashes?

Let us know, we're here to help.

 

Thanks,

Nishu

    B
    Bella24211206zwk5Author
    Participant
    May 8, 2022

    here is the screenshot

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