After effects Not Opening Unexpected error please check appropriate permissions to launch

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App installs and updates

ToolfarmJP

Community Expert

If you move Edit menu > Preferences > Media & Disk Cache section, you can find the location of the cache disk. You change the permission of the folder.

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Erin Donnelly

Participant

I checked and its set to Read & Write. This is after I reinstalled an older version 24.0 Anything beyond that I can't get out of the splash screen.

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lijin_4049Author

Participant

please anyonbe who knows how to clear it please help me

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jane-e

Community Expert

@lijin_4049

I've moved your post from Creative Cloud desktop to the After Effects forum where you are more likely to get assistance.

Were you able to launch After Effects earlier or is this a new install?

What version of AE and what is your OS?

What did you find when you checked your permissions as asked in the dialog?

Jane

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