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Isaiah5F9F
Known Participant
March 3, 2022
Question

After effects Not responding

  • March 3, 2022
  • 1 reply
  • 392 views

after effects wont let me use cc wide time after I use it on a clip my after effects crashes, if I go back onto the project file it instantly crashes. I've restarted after effects, restarted my pc, my last option is to reinstall after effects but I want that to be my final option it took forever to download the first time. If you have any fixes please comment

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    1 reply

    nishu_kush
    nishu_kush
    Legend
    March 3, 2022

    Hi Isaiah5F9F,


    Sorry for the crash.

    Do you see any crash reports when After Effects crashes? I tried using the effect and it works just fine. What are your system specifications (CPU, GPU, RAM, OS version)? Also, are you using any third-party plug-ins in your project?

    Please the following -

    Clear the cache: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-clean-delete-or-trash-media-cache-files-in-after-effects/td-p/10634312

    Reset the preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

    Let us know how it goes.

     

    Thanks,

    Nishu

    I
    Isaiah5F9FAuthor
    Known Participant
    March 4, 2022

    CPU: Intel(R) Core(TM) i5-8300H 

    GPU: Intel(R) UHD Graphics 630

    RAM: 8GB 

    OS Version: Windows 11

     

    only plug-in I would consider 3rd party on the project is the signal plug-in but cc wide time has never had this problem and I also found out it's only that project file I cannot use cc wide time on every other file I can put it on just fine without it crashing

    nishu_kush
    nishu_kush
    Legend
    March 4, 2022

    CC Wide Time working fine on a different project makes me think that it's a project/footage specific issue. Can you try using the effect on different footage in the same project? It'll help us to narrow down the issue. Also, try not to use the plug-in.

    Let us know the results.

     

    Thanks,

    Nishu

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