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jamesb41333771
Inspiring
August 3, 2017
Answered

After Effects Not Responding! CAN'T DO ANYTHING!

  • August 3, 2017
  • 7 replies
  • 49776 views

PC:

MSI PE70 2QE x64

Processor Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)

Installed Physical Memory (RAM) 8.00 GB

Adapter Description NVIDIA GeForce GTX 960M

Adapter Description Intel(R) HD Graphics 4600

After Effects CS6

The program opens as normal and all seems well. However, after camera tracking a short clip, then trying to move layers the program crashes and simply says not responding.

I have tried many of the tips given throughout these forums (such as preference changes, re-installations, cache clear outs etc) with no luck and it is really stressing me out! Especially with University just around the corner!!

PLEASE can somebody help me!?

This topic has been closed for replies.
Correct answer jamesb41333771

Try it with a still.  Try it with a different clip.  Try it with a shorter clip. Try it with a smaller clip.  Put the clip in Pr and export it in a different format.

I would crawl across broken glass naked before I'd call tech support.  The experts are here (I'm not one), I can't say anything nice about tech support.


After reading endless threads and trying numerous solutions I have come across something that seems to have done the trick (although it has only been in use for 10 minutes).

In short, I have installed a much older driver for my GTX960M. According to the thread I read the newer drivers cause problems for Adobe programs.

7 replies

M
Mr.37480559baft
Participant
May 18, 2024

same situation plz help me 

D
defaultvweml0q266x4
Participant
September 28, 2021

Well nothing will work to be honest no matter how much ram you have it will still crash,hang,not respond its just how after effects works i have been using AE for 3 years (my opinion though)used it on multiple machines overall i think by not doing multitasking Ae works much better and by giving it some respect (giving it time to do stuff ) works much better,most of the time when all of the ram is used by ae ur pc will start to not respond things

A
Advaitha5CA4
Participant
May 27, 2021

Yeah I'm having the same problem tooo.

I'm having the latest version od Adobe AE 2021 and having the all requirements of AE but it's still says not responding . I didn't know how to fix . I have tried many tips but none  of them had worked . Why it's happened this so . Any answers in much appreciated

I
ianz35676322
Participant
May 30, 2021

This was driving me nuts for too long until i finally just went to the creative cloud app and uninstalled the latest AE version i was using and then reinstalled it.  It works fine now.

J
jamesb41333771Author
Inspiring
August 4, 2017

After changing the RAM reserved for other applications to 3GB I still have the same problem. I am still unconvinced that the RAM is the issue here. My RAM usage is no more than 50% throughout the use of After Effects and at the time of the crash.

I
idkw17348735
Participant
September 30, 2019
did the solution you marked as correct continue to work?
    J
    jamesb41333771Author
    Inspiring
    August 3, 2017

    Is this the only fix you can think of as I don't really have the time or option to perform a full re-installation of windows. Adobe CS7 states that it runs on win10.

    Mike_Abbott
    Mike_Abbott
    Legend
    August 3, 2017

    Check this: Edit menu > preferences > Memory and MultiProcessing.

    Because your machine has a limited amount of RAM it's important that these settings are OK.

    Installed RAM : 8GB (I assume)

    RAM reserved for other applications : What are the setting for this? I would suggest trying 3GB.

    If this is too low there will not be enough memory left for the OS etc - and that may be causing your issues - not AE 'directly'.

    Render multiple frames simultaneously: OFF

    In addition to these settings I'd also suggest you don't have any other applications open while you're running AE.

    Does this help?

    J
    jamesb41333771Author
    Inspiring
    August 4, 2017

    After changing the RAM reserved for other applications to 3GB I still have the same problem. I am still unconvinced that the RAM is the issue here. My RAM usage is no more than 50% throughout the use of After Effects and at the time of the crash.

    J
    jamesb41333771Author
    Inspiring
    August 3, 2017

    Are you saying that if increase my RAM this will solve the issue? Surely it should not crash within 2minutes of its usage. I think the issue is something different. My RAM usage is around 50% when After Effects is in use.

    I have previously tried CS7 and it still crashes - using win 10.

    Dave_LaRonde
    Dave_LaRonde
    Inspiring
    August 3, 2017

    If you have a choice of operating systems, go with Win7.  Then scrutinize the drivers for your casrds -- you may have to change to different versions.

    Dave_LaRonde
    Dave_LaRonde
    Inspiring
    August 3, 2017

    A couple of things:

    1) Don't expect miracles out of AE with just 8 gigs of RAM.  Sure, it'll work, but it works a lot better with 16 gigs.

    2) If you're running a newer operating system, you may be encountering an OS-application mismatch.  CS6 runs best under Win 7 & Snow Leopard.

      B
      brankogrcic
      Participant
      February 5, 2021

      I have machine with 32 gigs and I have a same problem all the time.... but Adobe gys will never admit that they have extremelly bad softwares. I am back to Da Vinci.

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