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Lewis7k
Inspiring
August 15, 2022
Question

After Effects not saving on new Mac studio (OS Monterey 12.5)

  • August 15, 2022
  • 2 replies
  • 4551 views

Can someone please help this is driving me insane. I bought a new mac M1 Max studio recently (OS Monteray12.5) specifically so I can use adobe software, and in particular After Effects. But ever since I set it up ive had trouble saving my work, which means I end up losing what ive worked on. I always have to get an adobe employee to sort out the problem but eventually, usually by the next day the problem always returns. Ive already had to do a complete clean and reinstall software procedure that took over 4 hours to do and now im being told the cache files needs deleting every 2 weeks or so. But this cant just be the problem because we deleted the cache file only yesterday and its already started happening again. I dont know what to do next, im really getting  stressed out because it keeps happening and its deterring me from using the software?.

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2 replies

nishu_kush
Legend
August 16, 2022

Hi Lewis7k,

 

Sorry for your issue.

What happens when you try to save? Do you see any error message? We've found an issue in the current version where After Effects does not save the progress when you go to File > Save and it doesn't show any error message. If this is the same issue you are facing, I'd suggest downloading the previous version of After Effects which doesn't have this bug. Sorry for the trouble. The After Effects team is working on fixing this issue.

Let us know if there are any other questions.

 

Thanks,

Nishu

Lewis7k
Lewis7kAuthor
Inspiring
August 16, 2022

Ive just been using after effects again this morning and so far its been ok and saving properly, but this usually happens and im sure sometime again when im using it the problem will come back again. What happens when I try and save either via the menu or keyboard shortcuts is that I dont get the message to inform me it has saved. So I then have to close the program and despite getting another message to ask me if I would like to save the project before closing I will click on save but still it doesnt save the project. I will also try the Save as... in the menu and that doesnt respond either ?.

Joost van der Hoeven
Community Expert
Community Expert
August 15, 2022

Where are you saving your project? Does this happens when you save your project on your desktop?

Lewis7k
Lewis7kAuthor
Inspiring
August 15, 2022

I'm saving in a folder I named After Effects in Documents