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After Effects not seeing PostScript Fonts

Forum|Forum|7 years ago
April 4, 2018
19 replies
14055 views

Hello all,

After applying the latest update for AE and Premiere this morning, I noticed that neither program lists PostScript Type 1 fonts in their respective font menus. AE CC 2017 still lists (sees) the PostScript Type 1 fonts correctly. Did I miss a notification regarding dropping support of PostScript Type 1 fonts or is something amiss? Photoshop, InDesign, and Illustrator still see PostScript Type 1 fonts. Seems to have only affected the video applications?

System Specs below:

Mac Pro 5,1 (2012)

128 GB RAM

NVIDIA GTX 980

macOS 10.12.6

Font Management via FontExplorer X

Thanks for any help!

This topic has been closed for replies.

Correct answer Tim Kurkoski

We are investigating a problem where After Effects 15.1 is unable to see certain PostScript fonts. This is an unintentional change, and we're still in the discovery phase.

Workarounds in the meantime for this would be to convert the font or obtain an OpenType or TrueType version of it. Failing that, create the text in Photoshop and use the PSD source instead of a native text layer in After Effects. (Yes, that's a bit of a hassle, which would work best if you're not animating the text and don't have to do more editing.) Sorry about the hiccup here.

Show previous replies

O

Ozzy OtterAuthor

Known Participant

As Dan stated above and as can be seen here...

How Can We Improve Premiere Pro?

This problem is also affecting Premiere Pro. While I appreciate that there are "workarounds", either by returning to the crude days of creating PSDs of your text or by having to convert every single PostScript font you wish to use, I find it troubling that such a basic function of your software was so simply botched up with a point update. Bugs happen, I can understand this, but this seems to me to be a basic failure of proper software testing before release. This is almost akin to you 'unintentionally' leaving off the pen tool.

I'm no engineer but it seems to me that this PostScript font issue should have been a much higher priority than the list of fixes we saw in AE 15.1.1, especially as it seems to be affecting both of your professional video creation, compositing, and editing applications. However we have been assured in this post by Rameez that they are indeed working on a fix...

Font doesn't appear on my AE but does on my collegue's AE

The only question...is when? Stay tuned indeed...

D

Dan Preston NJ

Participating Frequently

Seeing problem here in Adobe Premiere Pro v12.1.1 (Build 10) on a Mac running OS X 10.12.6 (Sierra). The update broke a project authored in previous version. I hope Adobe fixes this ASAP.

margaretb42167537

Participating Frequently

I HAVE SPENT THREE DAYS LOOKING FOR THIS SMALL PIECE OF INFORMATION. After chatting with Adobe for 2+ hours over multiple days, I'm pretty annoyed that this issue even exists.

This one problem has broken ALL of my essential graphics. Every single one of them that I use EVERYDAY. Adobe, HELP US.

In terms of downgrade options, will that fix my essential graphics? Suggestions anyone?

Thanks!

margaretb42167537

Participating Frequently

Update: I rolled back AE to 15.01.1 and Pr to 12.0.1 and all seems to be in working order for now! If I have any changes, I'll comment!

Thanks to this small corner of the internet for understanding the hell the last three days have been for me!

regsquires

Participating Frequently

I am glad you got it working. It’s actually surprisingly easy to downgrade which is the one saving grace. Let’s hope they fix this soon

heemanhey

Participant

Back to previous version, Thanks a lot Ozzy for posting this.

Adobe > Fail

J

jonathanw58500311

Participant

Same issues here wasted hours trying to figure why After effects was not recognising certain fonts... Hope Adobe fixes it soon. Thank god for the option to revert back to previous version....

R

rhnetwork

Participant

Repost of another thread I made:

Transcript from my tech support call regarding problems with the AE update not showing active fonts...

For context, I had attempted another "chat" about an hour prior to this chat, and was instructed to contact Extenis/Suitcase:

This was the second chat session.

----------------------------------------------------------

Date: 2018-04-12 04:30:26 SGT

To: Everyone

From: Amit Chaudhary

With the new version few issues going on with the fonts

----------------------------------------------------------

Date: 2018-04-12 04:30:51 SGT

To: Everyone

From: Amit Chaudhary

For now I would recommend you to use the previous version

----------------------------------------------------------

Date: 2018-04-12 04:31:01 SGT

To: Everyone

From: XXXXXXXX

Fonts are fine in everything EXCEPT after Effects.

----------------------------------------------------------

Date: 2018-04-12 04:31:10 SGT

To: Everyone

From: Amit Chaudhary

yes

----------------------------------------------------------

Date: 2018-04-12 04:31:20 SGT

To: Everyone

From: Amit Chaudhary

this issue is only with the after effects

----------------------------------------------------------

Date: 2018-04-12 04:31:35 SGT

To: Everyone

From: XXXXXXXX

I have an identical computer in my office that IS NOT having this problem with after effects.

----------------------------------------------------------

Date: 2018-04-12 04:33:21 SGT

To: Everyone

From: XXXXXXXX

?

----------------------------------------------------------

Date: 2018-04-12 04:33:58 SGT

To: Everyone

From: Amit Chaudhary

Yes

----------------------------------------------------------

Date: 2018-04-12 04:34:05 SGT

To: Everyone

From: Amit Chaudhary

That is why I am saying that

----------------------------------------------------------

Date: 2018-04-12 04:34:10 SGT

To: Everyone

From: Amit Chaudhary

this is an issue

----------------------------------------------------------

Date: 2018-04-12 04:34:13 SGT

To: Everyone

From: Amit Chaudhary

going on

----------------------------------------------------------

Date: 2018-04-12 04:34:24 SGT

To: Everyone

From: Amit Chaudhary

sometimes it works and sometimes it doesn`t

----------------------------------------------------------

Date: 2018-04-12 04:34:59 SGT

To: Everyone

From: XXXXXXXX

Why did the person I chatted with an hour ago tell me to contact Extensis, and not tell me that this was a known issue with AE?

----------------------------------------------------------

Date: 2018-04-12 04:37:27 SGT

To: Everyone

From: XXXXXXXX

?

----------------------------------------------------------

Date: 2018-04-12 04:38:00 SGT

To: Everyone

From: Amit Chaudhary

please allow me 2minutes

----------------------------------------------------------

Date: 2018-04-12 04:38:07 SGT

To: Everyone

From: Amit Chaudhary

let me check the previous chat

----------------------------------------------------------

Date: 2018-04-12 04:40:13 SGT

To: Everyone

From: Amit Chaudhary

I really apologize for that

----------------------------------------------------------

Date: 2018-04-12 04:41:14 SGT

To: Everyone

From: XXXXXXXX

how do i install the previous version? Which version specifically doesn't have this issue? If I go back to an earlier version, will I be able to open files that I've been working on with the newer version?

----------------------------------------------------------

Date: 2018-04-12 04:41:40 SGT

To: Everyone

From: Amit Chaudhary

yes

----------------------------------------------------------

Date: 2018-04-12 04:42:08 SGT

To: Everyone

From: Amit Chaudhary

Close the after effects

----------------------------------------------------------

Date: 2018-04-12 04:42:22 SGT

To: Everyone

From: XXXXXXXX

go ahead.

----------------------------------------------------------

NOTE: Support person at this time performed as "save as" on the open file, and reverted it back to the previous version.

He/she then uninstalled the most recent version of AE, and installed the previous version. I opened the file he had "saved as", and it opened fined, and the type issue was gone.

----------------------------------------------------------

Date: 2018-04-12 04:47:10 SGT

To: Everyone

From: XXXXXXXX

what about other AE files that I saved with the newer version? Files that haven't been "saved as"?

----------------------------------------------------------

Date: 2018-04-12 04:47:40 SGT

To: Everyone

From: Amit Chaudhary

it will save everything in that version

----------------------------------------------------------

Date: 2018-04-12 04:48:37 SGT

To: Everyone

From: XXXXXXXX

No, I mean that you did a save as with the file I had opened already before you installed the old version. what about other files that haven't been "saved as"?

----------------------------------------------------------

Date: 2018-04-12 04:49:02 SGT

To: Everyone

From: Amit Chaudhary

ok

----------------------------------------------------------

Date: 2018-04-12 04:49:37 SGT

To: Everyone

From: Amit Chaudhary

you need to update the application again and save them using the save as option in cc14 version

----------------------------------------------------------

Date: 2018-04-12 04:49:41 SGT

To: Everyone

From: Amit Chaudhary

and open them again

----------------------------------------------------------

Date: 2018-04-12 04:50:05 SGT

To: Everyone

From: XXXXXXXX

shouldn't I have known that before you reverted to the older version?

----------------------------------------------------------

Date: 2018-04-12 04:50:40 SGT

To: Everyone

From: Amit Chaudhary

I just showed you the steps

----------------------------------------------------------

Date: 2018-04-12 04:50:49 SGT

To: Everyone

From: Amit Chaudhary

may I know how many files you have?

----------------------------------------------------------

NOTE: At this point I opened an AE file that had been most recently saved using the latest (problematic) version. It opened fine in the previous version of AE.

----------------------------------------------------------

Date: 2018-04-12 04:52:01 SGT

To: Everyone

From: XXXXXXXX

The file I just opened had been saved in the most recent version.

----------------------------------------------------------

Date: 2018-04-12 04:52:46 SGT

To: Everyone

From: XXXXXXXX

So, I don't need to "you need to update the application again and save them using the save as option in cc14 version" do I?

----------------------------------------------------------

NOTE: At this point I opened an another AE file that had been most recently saved using the latest (problematic) version. It opened fine as well

----------------------------------------------------------

Date: 2018-04-12 04:53:59 SGT

To: Everyone

From: XXXXXXXX

This file I just opened was also created/saved in the most recent version, and opened fine.

----------------------------------------------------------

Date: 2018-04-12 04:54:35 SGT

To: Everyone

From: Amit Chaudhary

It`s not possible?

----------------------------------------------------------

Date: 2018-04-12 04:54:54 SGT

To: Everyone

From: Amit Chaudhary

May I know when you created these files?

----------------------------------------------------------

Date: 2018-04-12 04:55:02 SGT

To: Everyone

From: XXXXXXXX

Look at the modified date for this next file.

----------------------------------------------------------

Date: 2018-04-12 04:55:43 SGT

To: Everyone

From: Amit Chaudhary

and when you update your after effects?

----------------------------------------------------------

Date: 2018-04-12 04:55:44 SGT

To: Everyone

From: XXXXXXXX

April 6 it was last saved. With the most recent version.

----------------------------------------------------------

Date: 2018-04-12 04:57:14 SGT

To: Everyone

From: XXXXXXXX

AE was updated prior to April 6. Yet the earlier version still opens the files just fine.

----------------------------------------------------------

Date: 2018-04-12 04:58:00 SGT

To: Everyone

From: Amit Chaudhary

ok

----------------------------------------------------------

Date: 2018-04-12 04:58:55 SGT

To: Everyone

From: XXXXXXXX

ok what?

----------------------------------------------------------

Date: 2018-04-12 04:59:24 SGT

To: Everyone

From: Amit Chaudhary

please allow me 3-4minutes

----------------------------------------------------------

Date: 2018-04-12 04:59:29 SGT

To: Everyone

From: Amit Chaudhary

let me test this on my end

----------------------------------------------------------

Date: 2018-04-12 05:09:13 SGT

To: Everyone

From: XXXXXXXX

It's been 10 minutes

----------------------------------------------------------

Date: 2018-04-12 05:09:44 SGT

To: Everyone

From: Amit Chaudhary

I am downgrading my after effects and it is taking a bit time

----------------------------------------------------------

Date: 2018-04-12 05:09:59 SGT

To: Everyone

From: Amit Chaudhary

and I really apologize for the long wait time

----------------------------------------------------------

Date: 2018-04-12 05:10:39 SGT

To: Everyone

From: Amit Chaudhary

Thank you.

----------------------------------------------------------

Date: 2018-04-12 05:10:45 SGT

To: Everyone

From: XXXXXXXX

Take your time. Just let me know where to send my tech support bill.

----------------------------------------------------------

Date: 2018-04-12 05:11:00 SGT

To: Everyone

From: Amit Chaudhary

Yes you do not need to convert the project

----------------------------------------------------------

Date: 2018-04-12 05:11:24 SGT

To: Everyone

From: Amit Chaudhary

it will directly open the newer version project in the previous version

----------------------------------------------------------

Date: 2018-04-12 05:11:38 SGT

To: Everyone

From: XXXXXXXX

yep.

----------------------------------------------------------

Date: 2018-04-12 05:11:55 SGT

To: Everyone

From: Amit Chaudhary

Anything else I may help you with?

----------------------------------------------------------

Date: 2018-04-12 05:12:07 SGT

To: Everyone

From: XXXXXXXX

What was the first thing you helped me with?

----------------------------------------------------------

Date: 2018-04-12 05:12:58 SGT

To: Everyone

From: Amit Chaudhary

Anything else apart from this issue?

----------------------------------------------------------

Date: 2018-04-12 05:13:09 SGT

To: Everyone

From: XXXXXXXX

Seems like I was the one helping you!

----------------------------------------------------------

Date: 2018-04-12 05:13:17 SGT

To: Everyone

From: XXXXXXXX

I'

----------------------------------------------------------

Date: 2018-04-12 05:13:19 SGT

To: Everyone

From: Amit Chaudhary

Thank you

----------------------------------------------------------

Date: 2018-04-12 05:13:50 SGT

To: Everyone

From: XXXXXXXX

I'm fine. other than having wasted two hours of my time and now have a headache.

----------------------------------------------------------

Date: 2018-04-12 05:14:17 SGT

To: Everyone

From: XXXXXXXX

bye!

----------------------------------------------------------

Date: 2018-04-12 05:14:17 SGT

To: Everyone

From: Amit Chaudhary

Thank you for contacting Adobe. Good Bye.

----------------------------------------------------------

Date: 2018-04-12 05:14:37 SGT

To: Everyone

From: XXXXXXXX

Assume your supervisors will get a copy of this transcript.

----------------------------------------------------------

Date: 2018-04-12 05:14:49 SGT

To: Everyone

From: Bomgar

Amit Chaudhary has stopped viewing the customer's screen.

Thanks Adobe!

C

chriseuk

Participant

Same issue here, thank god for the downgrade option!

regsquires

Participating Frequently

Just found this out the hard way. I almost never update programs when they come out but I hit the update button today. This is most annoying. Please sort it out soonish. It is a complete pain since you cannot animate fonts with the workaround suggested.

Tim KurkoskiCorrect answer

Adobe Employee

We are investigating a problem where After Effects 15.1 is unable to see certain PostScript fonts. This is an unintentional change, and we're still in the discovery phase.

Workarounds in the meantime for this would be to convert the font or obtain an OpenType or TrueType version of it. Failing that, create the text in Photoshop and use the PSD source instead of a native text layer in After Effects. (Yes, that's a bit of a hassle, which would work best if you're not animating the text and don't have to do more editing.) Sorry about the hiccup here.

O

Ozzy OtterAuthor

Known Participant

Thank you for the update Tim. You should also note that the issue seems to be affecting Premiere Pro as well. Thank you also for the listing of workarounds, obviously as you mention the PSD workaround would be an extreme hassle for certain types of animation or FX. Here's hoping you and your team resolve the issue quickly.

Y

yancowles

Known Participant

I have this issue also, it is somewhat disagreeable and unsatisfactory.

Transcript from my tech support call regarding problems with the AE update not showing active fonts...

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