after effects project not loading to adobe media encoder

Forum|Forum|5 years ago
April 8, 2021
1 reply
557 views

hey everyone,

whenever i try to open my after effects project in adobe media encoder it says the media encoder is not installed even though it is. i then press ok and another message says that after effects has failed to conncect to the media encoder. i've uninstalled the media encoder and reinstalled it but the same messages keep appearing.

anyone know how to solve it?

This topic has been closed for replies.

Correct answer nishu_kush

Hi zahra04,

Thanks for writing in.

The first thing I'd suggest checking is the version of After Effects and Media Encoder. Make sure they are the same version. If After Effects is updated, update Media Encoder as well. If that's not the problem, try disabling the firewall and antivirus and see if that brings any change.

Let us know how it goes.

Thanks,

Nishu

nishu_kushCorrect answer

Legend

Hi zahra04,

Thanks for writing in.

The first thing I'd suggest checking is the version of After Effects and Media Encoder. Make sure they are the same version. If After Effects is updated, update Media Encoder as well. If that's not the problem, try disabling the firewall and antivirus and see if that brings any change.

Let us know how it goes.

Thanks,

Nishu

Z

zahra04Author

Participant

hey nishu,

i checked to see what versions of the software they were and turns out they were two different ones so thanks so much for your help! you solved my problem 🙂

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