After effects randomly crashes during work

Question

Hi everyone,(After Effects CC 2025)I'm trying to add an effects in a clip during work but it crashes on the same frame every time, it doesn't give me an error message it just crashes. I've tried removing all the effects from the clip and it still crashes, if I try to render the rest of the video and not the start it just crashes somewhere else further down but those two clips don't have similar effects or anything like that.I've tried clearing my disk cache,going into secret settings and turning on the ignore error setting,upping and lowering my RAM,restarting my computer,removing every single effect from the clipbut nothing works, if someone could please help me I would really appreciate it. This has happened on my other videos many times before and I've just given up and my hard work went to waste.Thanks,

nishu_kush · Answer

Hi Inspler_hq3900,

Sorry to hear about the crash. What are the details of the media you're trying to edit (frame rate, frame size, format/codec)? What's the source of the media? Is this screen recorded? It could be the media file itself that's causing the issue. Try transcoding your media and replacing it in your project.

Let us know how it goes.

Thanks,

Nishu

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