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SFvdB
Inspiring
January 15, 2019
Question

After Effects Render ZANZIBAR Crash on lower quality RAM Preview

  • January 15, 2019
  • 1 reply
  • 1264 views

One project of mine continuously crashes, giving an error log message similar to this one (sometimes it's ZANZIBAR-3).

Last lof message was: <123145387069440> <DBSync> <5> BEE_ThreadedRenderUpdateQueue::Render_DeserializeFullProject ZANZIBAR-2: old=00000000-0000-0000-0000-000000000000, new=efe36224-fcda-4dde-8cb1-55cb6b88aad6, new-ts=255404

I have already sent crash reports.

What, exact, version of AE are you using:

CC 2019.1 (16.0.1)

What OS?

MacOS Mojave 10.14

What other hardware?

Mac Pro (Late 2013), 3GHz 8-Core Intel Xeon E5, 64 GB 1866 MHz DDR3, AMD FirePro D500 3072 MB

What software?

AE, VPN (Proton activated), paused Google Backup & Sync, +various other task bar apps, it doesn't seem to matter which apps I run parallel or in the background.

What is in your project?

A rather basic After Effects project with shape layers, embedded Illustrator files, a few basic effects and probably lightweight expressions (such as Time Remapping). The project originates from 2016 however it never has caused these crashes before.

When does it crash?

I was working on subtitling my animation when it started to crash during RAM preview on quarter quality. It started doing this around the 30 seconds mark, after that it was little progress while trying to continue my work on the saved save file. Hence there is an unedited file.

What have I tried?

- Rebooting the computer made no difference.

- Pausing Google Backup & Sync made no difference.

- Setting the workspace to default made no difference.

- Clearing media disk cache(s) made no difference.

- I checked to see if there is enough disk space; well over 150 Gbs free.

- Saving the file to be compatible with AE 15, this causes the same result in AE 15 crashing.

- Opening a completely different project results in no crashes.

- Opening the unedited, original version results in no crashes on full quality playback, however it DOES crash when playing back on Quarter quality.

- Embedding the After Effects project in Premiere did make a difference: Premiere previews the project perfectly and I could finish the subtitling without a hitch. Even rendering to a movie file was no problem.

What I suspect:

It seems to be project specific. Maybe something went wrong while writing the first crash recovery save file?

I'm tempted to upload my project file, but I'd like to first know that it cannot be downloaded by other people (I'm rather protective of my work)

This topic has been closed for replies.

1 reply

Rameez_Khan
Rameez_Khan
Legend
January 24, 2019

Hi SFvdB,

Thanks for your detailed post and sorry for your issue.

Can you try if this project crashes After Effects on a different computer?

Let us know.

Rameez

S
SFvdBAuthor
Inspiring
January 28, 2019

Thank you for your reply, Rameez. I have not yet been able to test this, however I did manage to replicate the crash in the following manner:

Using a text box set to area text, use text longer than the textbox can manage. When the cursor disappears outside the bounds of the textbox, on a new line for instance, I try to get the cursor back into view by using the UP key (arrow keys). It is at this point that AE consistently seems to crash.

I'm not sure why it would also crash with a similar crash while previewing, though.

PS: This was after resetting the preferences.

PPS: And a different project, altogether, as the first crash report.

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