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Clara30100536zsfv
Participant
May 27, 2023
Answered

After Effects soft locks when adjusting word/camera parameters

  • May 27, 2023
  • 2 replies
  • 296 views

Greetings!
After troubleshooting my AE for multiple hours now, I've given up on trying to solve it on my own.
It did work in the past and suddenly it stopped working.

Problem:
I can open AE (any project) and everything works fine, as long as I dont change any parameters. I can watch the preview of the video with no constraints. As soon as I change an angle of the camera, or even the size of a specific word, I can no longer watch the preview. It stays frozen and I cant see any changes. Furthermore, the timeline and the indicator (the thing that moves from left to right when playing a video) doesnt move at all anymore and music cant be heard aswell. After changing one parameter, I can only access the menu bar (data, edit, and so on).
After restarting the preview works fine again, until I change something. This behaviour is for every project.

Specs:

  • Nvidia RTX 2070 Super msi
  • AMD Ryzen 9 3900X
  • MPG X570 Gaming Pro Carbon WiFi
  • 32GB Corsair vengeance RGB Pro

 

What I've done so far:

  • Restarting the program/restarting the PC
  • Update AE/drivers of the GPU/Windows to latest version (May 27)
  • Emptied cache
  • Checked for faulty plug-ins (never had any plug-ins to begin with)
  • Reset preferences
  • Disabled hardware acceleration
  • deleted and re-installed AE

 

If you have any idea on what can be done, I'm all ears! 


 

This topic has been closed for replies.
Correct answer Clara30100536zsfv

Hello again!

Thanks for your quick answer. I checked the specific versions of every programm and checked the box to log files.
This time however, it worked like nothing happened... so I waited a day and tried again today. Again, nothing was wrong.
So i guess the problem vanished :,)

If I have the problem again, I know what to do :D.
Thanks a lot again 🙏

2 replies

C
Clara30100536zsfvAuthorCorrect answer
Participant
May 30, 2023

Hello again!

Thanks for your quick answer. I checked the specific versions of every programm and checked the box to log files.
This time however, it worked like nothing happened... so I waited a day and tried again today. Again, nothing was wrong.
So i guess the problem vanished :,)

If I have the problem again, I know what to do :D.
Thanks a lot again 🙏

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    May 27, 2023

    Hi @Clara30100536zsfv,

    Thank you for reporting this issue, and apologies for any frustration this has caused.

     

    Since the behavior you've described is happening across all projects, it seems like there must be something occurring at the system level. Would you mind sharing the versions of After Effects, your GPU drivers, and Windows itself? You mentioned having the latest as of May 27, but this is, unfortunately, an imprecise way of measuring due to how updates can be dependent on systems specs, servers loads, etc.

     

    Additionally, a log file from After Effects would be helpful in trying to diagnose the issue. Please follow these steps to collect a log file:

    1. In After Effects, go to Help > Enable Logging, then close After Effects when prompted.
    2. Re-open AE, then open a project and modify some parameters as you've described.
    3. If you can, go to Edit > Preferences > Startup & Repair > Reveal Preferences in Explorer
    4. In the folder that is revealed, please share the "After Effects Log.txt" that should exist in the "logs" folder.

     

    The forums do not allow .txt files as attachments, so please send a link (via WeTransfer, Dropbox, etc) in a direct message, as the log file contains paths and filenames that should be kept private.

     

    Thanks again for reporting this issue and for any further information you can provide, 

    - John, After Effects Engineering Team 

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