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February 28, 2022
Question

After Effects start up error.

  • February 28, 2022
  • 1 reply
  • 286 views

Hello Community,
After Effects won´t open up anymore. I tryed to reinstall and i tryed older Version of AE.
The first window appears and that´s it.
Help is much appreaciated. 
Unfortunatly i can´t upload the Crash-File.
Here are some excerpts.

 

Process: AfterFX.exe [35372]
Path: C:\Program Files\Adobe\Adobe After Effects 2021\Support Files\AfterFX.exe
Product Version: 18.2.1.8
File Version: 18.2.1.8
Code Type: x64
Parent Process: explorer.exe [7544]


Date/Time: 2022-02-28 08:57:17 Mitteleuropäische Zeit
OS Version: 10.0.19041.1503
Report ID: 19ff3a27-15c5-4c1b-9ba5-9f84bb32ce83

 


Time Awake Since Boot: 1595 seconds


Crashed thread: 30 [11060] THREAD_PRIORITY_IDLE


Exception Code: 0xc0000374
Exception Parameters: 0x7fffe27f77f0
Exception Message: 3221226356 Ein Heap wurde beschädigt.

 

 

 


Best Regards,
Philipp

This topic has been closed for replies.

1 reply

nishu_kush
Community Manager
Community Manager
February 28, 2022

Hi Philipp,

 

Sorry for the crash.

How do you launch After Effects - do you double-click a project file or click the After Effects icon? What's the last loading module on the splash screen (refer to the screenshot)?

You could try the solutions in the following article: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-fix-common-after-effects-crashes/td-p/10684130

Let us know how it goes.

 

Thanks,

Nishu