After Effects Static Playback in macOS

Forum|Forum|6 years ago
December 9, 2019
2 replies
847 views

I have just recently moved from a Windows laptop to a Macbook Pro and I've been having an issue I am unable to resolve when editing footage in after effects.

As you can see from the screenshot attached, I get this strange distorted static effect on pause and playback. I am also encountering this same error in Premiere Pro when adjusting the Zoom level.

Please could anyone let me know a solution to this?

Error or problem

This topic has been closed for replies.

gupta shivangi

Legend

Thanks for your patience. Adobe After Effects has a patch update released which provide a fix for the preview issues on 16" MacBook Pro. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

Let us know if you have any other questions.

Thanks,

Shivangi

Chris-AndrewGrantLLPAuthor

Inspiring

Thanks very much for the patch, its working great in after effects. However, the issue still seems to affect my work in Premiere Pro

gupta shivangi

Legend

Hi Chris,

Glad to know After Effects is working fine for you. Have you created any discussion for the same issue in Adobe Premiere Pro community?

Let us know.

Thanks,

Shivangi

nishu_kush

Legend

Hi Chris,

Thanks for reaching out. I see that you are having preview issues with After Effects on your new Mac. Is it the new 16inch MacBook Pro? There is a reported issue on 16inch MacBook Pro with After Effects, which looks similar to yours. The After Effects engineering team is working on a fix.

Let us know, we're here to help.

Thanks,

NKush

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