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After Effects - Unable to continue: unexpected error during application startup

Forum|Forum|8 years ago
December 27, 2017
4 replies
1767 views

Hi,

when I try to open the program two windows appears whit this text:

1- After Effects - Warning: Unable to create directory / Users / BARRACUDA / Library / Preferences / Adobe / After Effects / 15.0 / SpacesWorkOriginal. Check the security settings or permissions of the parent directory.

2- After Effects - Unable to continue: unexpected error during application startup.

I don't have any firewall installed and I respect all rules raccomended of installation.

Regards

Ben

installation unexpected error

This topic has been closed for replies.

Correct answer benedettoz98500111

I resolve the problem:

in the directory / Users / BARRACUDA / Library / Preferences / Adobe / After Effects, I found 2 folders:

1 - 10.0 (old version)

2 - 15.0 (new version)

I deleted old folder and After Effects is started.

Thanks

B.

Vishu_Aggarwal

Participating Frequently

Set the entire Adobe preferences folder and its contents to be read/write, not just read-only. I’m referring to this folder:

Mac OS: [drive]/Users/[user_name]/Library/Preferences/Adobe/

Windows: [drive]Users[user_name]AppDataRoamingAdobe

You can read more about above troubleshoot in following adobe blog - fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

Vishu AggarwalAdobe Certified Instructor, Professional and Expert

benedettoz98500111AuthorCorrect answer

Participant

I resolve the problem:

in the directory / Users / BARRACUDA / Library / Preferences / Adobe / After Effects, I found 2 folders:

1 - 10.0 (old version)

2 - 15.0 (new version)

I deleted old folder and After Effects is started.

Thanks

B.

Vishu_Aggarwal

Participating Frequently

Try to open the application by right-click > Run as Administrator.

Vishu AggarwalAdobe Certified Instructor, Professional and Expert

benedettoz98500111Author

Participant

don't work thanks

Mylenium

Legend

Do as it says - adjust your user permissions on the folder mentioned in teh first warning.

Mylenium

benedettoz98500111Author

Participant

The user permission are standard (whit personal password as is usually used on every computer)...

for security I removed every password access .. now my computer is without any password to access .. but the problem persists.

B.

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