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Participant
March 17, 2025
Question

After Effects Unexpected Error - Permissions Issue (Tried Everything)

  • March 17, 2025
  • 1 reply
  • 716 views

Hi everyone,

I'm facing a very frustrating problem with After Effects. Every time I try to launch it, I get this exact error:

"After Effects can't continue: An unexpected error occurred, and After Effects will now shut down. Check if you have proper permissions to access After Effects' preferences folder."

Here's everything I've tried so far, without success:

  • Completely uninstalled After Effects and Creative Cloud multiple times.

  • Deleted preferences manually from:

    • %AppData%\Adobe\After Effects

    • %LocalAppData%\Adobe\After Effects

    • %ProgramData%\Adobe

    • Documents folder caches and preferences

  • Checked and corrected folder permissions in Windows (including enabling inheritance and setting correct ownership).

  • Reset After Effects preferences using Ctrl + Alt + Shift.

  • Disabled antivirus and firewall temporarily.

  • Verified the Windows hosts file (no Adobe entries).

  • Used Adobe's official Creative Cloud Cleaner Tool to remove all Adobe software.

  • Checked firewall rules (removed Adobe blocks).

  • Installed and tested the After Effects Beta (same issue).

Other Adobe apps (Premiere, Photoshop) work perfectly. I've thoroughly cleaned all remnants from previous installations and ensured I have full administrative permissions.

My system:

  • Windows 11

  • Latest Creative Cloud and After Effects version (official subscription)

If anyone has encountered this and has a solution, please help! I'm completely stuck and have exhausted every possible option.

Thanks in advance!

1 reply

nishu_kush
Legend
March 17, 2025

Sorry to hear about the issue. Please try the steps in the following article: https://adobe.ly/3DYQw50

Let us know how it goes.


Thanks,
Nishu