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stephaniet90466980
stephaniet90466980
Participant
July 21, 2020
Question

After Effects Update is crashing the hole time

  • July 21, 2020
  • 2 replies
  • 146 views

Hi, since the new update my after-effects is crashing and crashing, I already restart the laptop and still crashing, could you please help me I need to work.

This topic has been closed for replies.

2 replies

nishu_kush
nishu_kush
Legend
July 22, 2020

Hi stephaniet90466980 & Rolka109,

 

Sorry to hear about your issue. We'd need more information so that we can troubleshoot the issue properly.

  1. What are your system spcifications (CPU, GPU, RAM, OS)?
  2. Do you see any error message? If so, please share a screenshot.
  3. Does it crash at launch or while working?

In the meantime, try the suggestions mentioned in the following article: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/10684130?page=1

Let us know how it goes.

 

Thanks,

Nishu

kasia rolka
kasia rolka
Participant
July 21, 2020

Me too, I can't work. I'm not able to see the screen even.Ive restarted it 3 times...no way.

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