After Effects v24.6.2 Crashes While importing video file

Question

I installed after effects v24.6.2 yesterday. I imported a video file, while I click import it started lagging and got crashed. Before that I used 23 version it woked completely perfect. So its not my system problem. Windows and GPU drivers are up to date. Not only that video, I downloaded another video from envato elements and imported it. I got the same problem. I opened my previous version's workfiles, it worked good but slight lag. When I supposed to import the file, the same crash happened.

I changed my preference,

RAM total-32GB. For after effects 26GB.

Cache file memory expaned to 100GB

cleared all cache files and also temp files in my PC.

I changed preview to faster in both and adaptive resolution to interactivity.

Turned on and off GPU accelerated settings.

Reinstalled many times.

Used beta version same crash happened.

Somebody help me on this. Thanks

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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