Skip to main content
L
linuss90414519
Participating Frequently
December 3, 2019
Answered

After Effects version 17.0 shows second, moved window when playing the sequence

  • December 3, 2019
  • 3 replies
  • 1126 views

 

So when I want to see what I just created, AfterEffects "opens" a second window to show my animation. The window pops up anywhere in my composition, depends on how far I zoomed in or out.. It's really annoying and disturbs my workflow. Any guesses how to fix that? I already reinstalled, updated my mac etc. but nothing helped out. Thanks for your help!

 

Title edited by Mod.

This topic has been closed for replies.
Correct answer gupta shivangi

Hi there,

 

Thanks for your patience. Adobe After Effects has released a patch update which provide a fix for the duplicate preview issues. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

 

Let us know if you have any other questions.

 

Thanks,

Shivangi

3 replies

OussK
Community Expert
OussKCommunity Expert
Community Expert
December 12, 2019

A new update was just released today so try to update to the new 17.0.1 version, this issue must be fixed

    L
    linuss90414519Author
    Participating Frequently
    December 12, 2019

    Yes! 🙂 Thanks for your support aswell!

    nishu_kush
    nishu_kush
    Legend
    December 3, 2019

    Hi there,

     

    Sorry for your issue. We are aware of this. The issue has been reported and the After Effects engineering team is working on a fix. In the meantime, you can install the previous version of After Effects (16.1.3).

    Let us know if you have any other questions.

     

    Thanks,

    NKush

     

    PS @OussK thanks for following up on this.

      L
      linuss90414519Author
      Participating Frequently
      December 3, 2019

      Alright, happy to hear that! Hope it will fix that problem.. Thank you and thanks to @OussK for trying to find a solution!
      Cheers! 🙂

      gupta shivangi
      gupta shivangiCorrect answer
      Legend
      December 11, 2019

      Hi there,

       

      Thanks for your patience. Adobe After Effects has released a patch update which provide a fix for the duplicate preview issues. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

       

      Let us know if you have any other questions.

       

      Thanks,

      Shivangi

        OussK
        Community Expert
        OussKCommunity Expert
        Community Expert
        December 3, 2019

        Some user report this issue with the new macbook pro 16 inch, and it look like a bug so did your issue happen on this device?

        L
        linuss90414519Author
        Participating Frequently
        December 3, 2019

        Hmm no, thats kinda strange, I use an iMac late 2012... but I updated on Catalina (had the same problem with mojave), maybe my graphic card is too old for the OS?

        here are my specs if someone needs to know them:

        2,9 GHz Quad-Core Intel Core i5
        16 GB 1600 MHz DDR3

        NVIDIA GeForce GTX 660M 512 MB (I already looked for an update for my GTX.. without success)

        OussK
        Community Expert
        OussKCommunity Expert
        Community Expert
        December 3, 2019

        i Don't think you have a old GPU, try to reset you preferences

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices