Participant

Question

After Effects warning: cannot output to his format because it is not currently installed ( 39 :: 99 )

Forum|Forum|8 years ago
July 25, 2017
8 replies
24332 views

I recently installed the latest AE ( as of 25 July 2017) but when I went to the Render Queue I received this error msg:

"After Effects warning: cannot output to his format because it is not currently installed ( 39 :: 99 )"

Can any one help?

This topic has been closed for replies.

jeigrafico

Participant

The solution is to close Quicktime if you have them open, and put all the files you use in After in a folder, and voila!

A

Andrew5D1A

Participant

Try making sure that you have a format selected under Output module first.

E

EZ_BC

Participating Frequently

Does anyone have any update on this?

I also updated to Catalina, and have this problem. There's also a problem with Photoshop. "Save for web" does not work

R

rebeca0264

Participant

Hi!I have the exact same problem also on a macOS Catalalina.Did you find a solution?

2

2064597755F9D

Participant

Also having the same exact issues upon upgrading to Catalina. screengrab of error message here:

Z

Zeki Levent

Participating Frequently

Hi guys, I solved this problem. Enter the C:\Program Files\Adobe\Adobe After Effects 2019\Support Files\(Media Core plug-ins)\Common\ folder for the solution of the problem. Change ExporterAVI.prm to ExporterAVI.old.

After changing the name, run the program again. Ask to import any .mov or .mp4 file. The problem will be solved. This problem is valid in Media Encoder, Premier Pro. For the Media Encoder C:\Program Files\Adobe\Adobe Media Encoder 2019\Plug-Ins\Common\ Change ExporterAVI.prm to ExporterAVI.old. Programs run smoothly. For the Premier Pro. Enter the C:\Program Files\Adobe\Adobe Premiere Pro 2019\Plug-Ins\Common\ Change ExporterAVI.prm to ExporterAVI.old. Enjoy.

Sabrusooz

Participant

Hi! I didn't find that folder or file to do it. I uso Mac os Catalina. Thanks

A

Anonymous

Have you found the solution ? I've exactly the same matter : render into AE software or even into Media encoder one ...

sonorosan

Participant

Just to give more information to this thread. The issue seems to be a misscommunication with the quicktime components.
Indeed, if I open in the rendering options the format I want to render my project, all the video codecs are missing. The only available options are pictures sequence... not for me 😞

K

kalleds

Participant

I have the exact same problem. All the video codecs missing after the Catalina update. Please let me know if you find any solution.

M

markko-one

Participant

I Found the problem to be multiple versions of program installed. both worked fine... until i rendered in 2020.. then later opened 2018 and that error occured. later version cc2020 messed up the settings of 2018. for me that is exactly what happened.. for others maybe different. solution for me was to render in 2020..worked fine. pardon my caps.. first post..

mateusa29911116

Participant

I had this problem two times and i found one solution that worked in both cases.

(I'm on Mac, but the issues that i had was the same error message...)

Here we go:

I finally found the solution by reading this thread all way down: https://forums.adobe.com/thread/1489950

If you are having the same Quicktime compatibility issue with Adobe After Effects CC that won't let you export to Quicktime formats, do the following:

1) In After Effects CC, open the Preferences > General pane.

2) Click the "Reveal Preferences in Finder"-button below. The Adobe preferences folder will open in the Finder

3) Close After Effects CC (and any other Adobe program you have running)

4) Remove or delete the entire "Adobe" folder.

5) Restart After Effects CC and your troubles should be over!

H

honon46317316

Participant

Sorry but when you say" remove or delete the entire adobe folder", was there suppose to be a folder among the preferences (15.0) named "Adobe" or did you mean just remove all contents within that preferences folder (15.0). It's just that when I clicked the "reveal preferences in finder" button, there was no "Adobe" folder, but there were a bunch of txt files and other random folders, is there anything else I could try?

andrear34889962

Participant

I have the same problem and I can't solve! have you found any solutions? I have a Mac, could the problem be the new macOs Catalina update? maybe some settings have changed

Kevin-Monahan

Community Manager

Hi braunarts,

Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

F

fiftyj35104347

Participant

I have the same problem, is there any solution?

RemusBlueFX

Participating Frequently

If you're trying to output to formats such as MP4 with H264, they are no longer available in the newest versions of AE. Instead, try to use Adobe Media Encoder. Here's a preset for the Encoder if you'd like that:

https://bluefx.net/after-effects-cc-render-setup-for-youtube-part2/

Mylenium

Legend

Without detailed information about your project, in particular what specific output settings it may have used, nobody can tell you much. And the usual essential courtesies like providing system information wouldn't hurt, either.

Mylenium

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